A fresh approach to healthcare support
With a unique blend of contact center services and technology, we deliver an operational and cost-effective approach to tele-health.
SironaHealth helps healthcare organizations lower costs while empowering members and patients to make better healthcare decisions. How do we do this? It's simple -- SironaHealth is committed to providing a high-quality service experience with every call we make or take on behalf of our clients.
Deep clinical competency
SironaHealth employs registered nurses that have an average of 19 years' clinical experience, specializing in many areas including heart disease and diabetes. Our clients benefit from the cost-efficient service we provide after-hours and on weekends, when people often need the most support.
SironaHealth clinical oversight:
- Dr. Gary S. Setnik, Medical Director
- Dr. Debra Weiner, Pediatric Medical Director
- Donna Keeley, RN, Clinical Director
- Lorie Whittemore, RN, VP of Quality & Training
Advanced technology, natural conversation
During a clinical engagement, our nurses utilize sophisticated medical call center technology to navigate the entire interaction with the healthcare consumer. Our technology allows our nurses to search relevant databases, ask appropriate health-related questions, and make confident recommendations -- all while maintaining a natural, non-scripted one-on-one conversation. Members appreciate that each call is specific to their needs, and that agents take the time to evaluate their overall well being.
Clinical guidelines and health information:
- Dr. Barton Schmitt (Pediatric Guidelines)
- Dr. David Thompson (Adult Guidelines)
- Healthwise Knowledgebase (Health Information)
Success through responsive technology
We strive to assist our clients in creating efficient, high-quality, responsive solutions that enable healthcare organizations to effectively manage their tele-health programs.
Our medical call center technology:
- Records 100% of inbound and outbound calls taken on your behalf.
- Provides standard and custom reporting to monitor your programs.
- Offers data warehousing and business intelligence solutions.
- Allows for real-time monitoring of all calls and interactions.
- Integrates with the web, allowing SironaHealth to meet the healthcare consumer via the communication channel that best suites them.
- Utilizes a VOIP (a.k.a "softphone") telecom system.
Interested in finding out more?
Contact us today to find out how SironaHealth can maximize the effectiveness of your tele-health programs!
