Health enabling technology: IntelliView®

SironaHealth's medical call center software, IntelliView, provides contact center and clinical staff with the information and tools they need to deliver top-quality, client-specific information and support to callers. The application provides our clients with extensive customization capabilities, from private branding to custom workflows and communications practices.

Our IntelliView application delivers:

• Appropriate care through:
  • Guideline based triage programs.
  • Consistent delivery of care advice.
• Personalized responses via:
  • A dynamic rules engine.
  • DidUKno interventions and referrals.
  • A "natural conversation" architecture.
• Highly flexible deployment through:
  • Custom workflow architecture.
  • Industry standard integration.
  • Rapid specialized development.

Building profiles with our DidUKno logic engine

IntelliView uses a proprietary logic engine, DidUKno, to develop customized workflows and messaging based on what it "knows" about each individual patient. By building a consolidated patient profile and learning from each encounter, IntelliView enables call center agents to promote programs or services that are relevant to each individual patient such as disease management or wellness programs.

Interested in finding out more?

Contact us today to find out how SironaHealth can maximize the effectiveness of your tele-health programs!