A proven tele-commuting network

Allowing access to the best and most appropriate healthcare personnel.

SironaHealth employs an extensive network of both fixed medical contact centers and telecommuting nurse from which we manage both inbound and outbound calls. This distributed model allows SironaHealth to avoid concerns with staffing and operating call centers, resulting in cost efficiencies and top quality service for our clients.

Benefits of a remote network:

• Certification: SironaHealth maintains nurse licensure in all 50 states.
• Nursing shortage: SironaHealth avoids the effects of the nursing shortage as we have the ability to draw upon a larger labor population.
• Disaster recovery: Because all contact center agents are linked through a secure, stable network, we can easily redistribute calls and provide disaster recovery services in case of loss of power or natural disasters -- ensuring uninterrupted service for your callers.
• Flexible staffing: Nurses can log-on and off to accommodate short-term fluctuations in call volume. This flexibility provides tremendous staffing efficiencies, assuring that no calls are missed or kept in a long queue.
• Skill-based routing: Inbound calls that require specialty health information can be easily routed to a nurse who specializes in that area via IntelliView, our collaborative virtual environment.

Focused on providing the best in quality service

SironaHealth's efficient technological architecture and our proprietary applications operate from a single, fully secure database of real-time data. This allows our national network of employees to work remotely rather than solely from a centralized location. The result is enhanced access to skilled clinical resources. SironaHealth guarantees its remote nursing model by constant supervision:

• Remote monitoring systems: Allows managers to pull up a nurse's screen at anytime to review calls in process and in queue.
• Screen-share capabilities: Nurses are able to share their screens with one another to collaborate on calls that require extra attention.
• Quality audits: SironaHealth's quality assurance team completes regular audits on calls to ensure they are being properly handled.
• Continued learning: SironaHealth registered nurses and medical service representatives are always completing courses, tutorials, and learning via forums through our internal online community portal.

Interested in finding out more?

If you would like more information about SironaHealth and our distributed network of nurses, please contact us today!