Extend your healthcare
contact center to the smartphone
Features:
Benefits:
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Drives higher levels of patient engagement.
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Influences wellness, drives appropriate utilization of healthcare resources, and reduces costs by helping patients avoid unneeded ER visits.
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Distinguishes you from your competition.
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Is a critical part of the patient engagement mix (i.e., telephone, website, and mobile device).
A symptom checker that connects patients to your nurse advice line.
Features:
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Adult and pediatric guideline-based symptom checker authored by Drs. Barton Schmitt and David Thompson.
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Symptom Definitions, Guidelines on When and Who to Call, and Self-care Instructions.
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Full integration with SironaHealth Nurse Advice Line - providing immediate access and escalation to registered nurses via quick dial.
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Access to 400+ pre-recorded audio health topics.
Benefits:
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Provides accurate health information anywhere, anytime.
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Connects patients/members to your Nurse Advice Line, helping them find the appropriate next level of care.
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Increases utilization of the Nurse Advice Line.
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Offers insight into population health trends.
Direct patients to your in-network hospitals, urgent care centers, or clinics.
Features:
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Search by facility type (hospitals, urgent care, clinic, etc.).
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Geo-based search / results (ZIP code).
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Results specific to your in-network / affiliated facilities.
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Provides facility address, contact information, and turn-by-turn driving directions.
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Immediate escalation to your health call center for more detailed service referrals..
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Optional integration with symptom checker — providing facility search based on symptoms
Benefits:
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Increases patient volume .
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Provides in-network alternatives to the ER.
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Builds brand awareness.
Get patients in the door by helping them find the right doctor within your network.
Features:
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Access to multiple physician profiles via basic search — by specialty, on staff, gender, location, etc.
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Immediate escalation to your physician referral service for a more detailed search — language, insurance, etc.
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Physician profiles linked to central profile database, ensuring consistent referral services across call center, website, and smartphone.
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Office telephone numbers on each physician profile for convenient appointment setting.
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Optional integration with symptom checker — providing specialist referral based on symptoms.
Benefits:
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Increases patient volume for in-network physicians.
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Improves physician referral ROI.
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Builds brand awareness.
Improve registration rates by keeping patients up-to-date on classes & events.
Features:
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Easy access to information about your available health classes and events.
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Search by location, topic, or date.
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One-touch dialing to speak with an agent to register for classes and events.
Benefits:
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Keeps patients up-to-date with client-sponsored events without the need for a computer.
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Improves patient engagement and encourages patient participation.
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Builds brand awareness.
Provide better care by understanding patient concerns and usage trends.
Features:
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Monthly usage and performance analytics.
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Monitor what symptom topics are accessed and how often.
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Analyze how many users call 911, speak with an RN, search for a doctor, or use self-care.
Benefits:
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Identify how many patients utilize the app.
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Outline health trends and topics important to your patient population.
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Refine patient engagement and telehealth strategy based on actionable analytics.
Apple® and iPhone™ are registered trademarks of Apple Inc.
Improve Patient Access to Health Care 
Increase Compliance with Patient Care Plans 
Reducing Non-Urgent Use of Emergency Department
Improving the Patient Experience
Reducing Hospital Readmissions
Implementing Patient Centered Models of Care
