Coordinating care with your health call center

What is the patient centered medical home?

Led by the primary care provider, the patient-centered medical home model employs a team approach to providing patients with around-the-clock access to healthcare resources -- whether that be access to physician specialists, registered nurses, pharmacists, or other healthcare professionals.

The focus of the medical home is to build on the physician-patient relationship, thereby creating a care model that supports the whole patient, rather than a specific disease or ailing body part. The result:

• A better understanding of available healthcare options.
• More appropriate use of clinical and administrative resources.
• A significant reduction in healthcare costs for patients and insurers.
• Improved risk management for patients and their families.
• Better health outcomes; improved patient satisfaction.

Facilitating access to appropriate care

In the medical home, the primary care provider coordinates access to healthcare resources, carefully monitors all treatments, and simultaneously keeps each member of the patient's care team "in-the-loop" via electronic health records.

But for the medical home to be effective, an infrastructure must be in place that allows the primary care provider to effectively manage their patient's health.

Specifically, the medical home must:

• Provide access to healthcare professionals at anytime, day or night.
• Initiate patient outreach programs that support the coordination of care.
• Engage patients via the telephone, Web, email, and/or mobile device.
• Support the seamless transfer of patient data to EMR/EHRs, regardless of data format, security, and time-specific requirements.

How SironaHealth supports the medical home

SironaHealth offers 15 services that meet NCQA requirements for medical home certification, which includes our 24 x 7 nurse advice line. These inbound and outbound contact center services connect patients with appropriate healthcare resources over the telephone, Internet, and mobile devices while providing all interaction data back to the provider's electronic health record.

By partnering with SironaHealth, our clients can implement guideline-driven processes that will support the coordination of care between the patient, their doctor, and the rest of the care team.

Learn how to support your medical home

Schedule a call today to learn how SironaHealth's contact center services will help you receive NCQA certification and successfully launch as a medical home.