Custom inbound and outbound call programs
From improved reporting for HEDIS and NCQA to enhanced patient and member satisfaction -- our health call center services can help you effectively engage your patient or member populations.
SironaHealth has the experienced staff and technology to support a wide variety of customized clinical and non-clinical healthcare call programs. From new member welcome calls to telephonic health risk assessments, SironaHealth can manage all aspects of your call center campaign while providing detailed reporting and call monitoring capabilities.
Outreach & Enrollment Services
Enrollment for health plans and disease management programs is one of SironaHealth’s fastest growing services. Based on client-defined criteria, we identify candidates for program intervention, explain the program and its benefits, and perform an initial enrollment survey if the patient agrees to participate.
Health Assessments
Whether we provide initial assessments as a part of a Customized Care Management program, or a health risk assessment to assist in garnering important information about a population quickly, SironaHealth has the capability to meet your assessment needs.
Member Services
SironaHealth provides a variety of 24 x 7 member services functions. Specially-trained Medical Service Representatives are able to address common questions related to available services, provide directions, and direct members to additional resources. By integrating with our client’s benefit applications, our agents can also provide eligibility verification, respond to benefit inquiries, and distribute member materials.
Automated Voice Services
As a full-service call center, SironaHealth employs a variety of technologies that complement our more traditional service methodologies. We use Automated Voice Services to provide a lower-cost, professional solution for programs where this technology makes good sense.
Member & Patient Satisfaction
SironaHealth can provide personalized member and patient
satisfaction surveys.
Interested in finding out more?
If you would like more information about SironaHealth and our engagement programs, please contact us today!
