Pre-Admission Assessment and Education services ensure your patients are prepared for their upcoming procedure and their recovery plan.
By implementing a pre-admission process across your system you're able to improve patient health literacy prior to admission, avoid expensive cancellations due to non-compliance, and set appropriate service expectations.
SironaHealth's pre-admission services identify and address potential patient risk factors prior to surgery through inbound and outbound assessments.
In addition to gathering a detailed patient history, our registered nurses can refer your patients to appropriate resources or provide procedure specific coaching.
During pre-admission calls, our nurses conduct patient assessments to gather demographics, current medications, known allergies, and any other information relating to your patient's procedure and/or health status.
SironaHealth provides customized escalation and referrals based on what we learn about your patients. Using information gathered during the patient assessment, our nurses coordinate all necessary patient activities to ensure they are compliant with pre-procedure requirements.
As you look to improve the patient experience, setting the right expectations is a critical part of the healthcare process. A poor patient experience, in many cases, is caused when the patient feels the care they received did not meet their needs and/or expectations.