We help patients understand their healthcare and insurance options by providing 24 hour assistance.
Acting as a seamless extension of your facility, we offer inbound support services that answer your patients FAQs and coordinate local resources.
For simple actions such as taking general messages, to more sophisticated requests like referring physicians or checking benefits inquiries, we improve the overall experience for your patients through first call resolution.
Use SironaHealth's private labeled Inbound Patient Support Services to help your paitients understand and navigate their healthcare options. Additionally, track and measure which marketing programs are effectively driving patients to seek out your services.
SironaHealth will serve as your inbound service line, ensuring that all calls are answered immediately with a customized greeting and appear seamless to your callers. In addition to providing general information, we can coordinate all referral services for your organization.
While scripted outreach calls, targeted mailings, and other outbound programs do engage patients, many will remain out of reach. SironaHealth's Inbound Patient Support services provide you with an additional channel for identifying and recruiting those hard to engage patients.
At the end of any call with your patients, we can send relevant follow up materials to them via email and/or standard mail. We manage the entire fulfillment process, including content creation, list management, printing, and mail services.