Increasing enrollment through nurse triage

We view every call into our nurse line as an opportunity to improve the health education and management suite as a whole.

Engaging and enrolling your members into disease management, case management, and behavioral health programs can be especially challenging. While scripted outreach calls, targeted mailings, and other outbound communication programs do produce results, there are a good number of healthcare consumers that remain reluctant to enroll.

SironaHealth's nurse line program provides you with an additional channel for identifying and recruiting those hard to enroll candidates. At the end of non-emergency calls, our nurses can engage your member about relevant programs available to them.

Referral and enrollment methods include:

• Providing your member with information about your health programs.
• Transferring the member directly to your company for enrollment.
• Conducting the assessment and program enrollment on your behalf.

Recruiting the savvy healthcare consumer

Today's healthcare consumer lives in a world of identity theft, tele-marketing, and communication overload--which fundamentally reduces the impact of traditional health management enrollment strategies. To maintain program enrollment, health plans like yours must use every inbound opportunity to identify and recruit at-risk members.

This becomes even more important as health plans bring their disease management programs in-house. As you build your disease management programs, enrollment through nurse triage becomes a key component to a successful member recruitment strategy.

Member recruitment through our nurse line service:

• Helps you gather accurate contact data for your members.
• Builds trust, reducing "cold-call" suspicions.
• Provides an opt-in enrollment channel for your member.

Interested in finding out more?

If you would like more information about how our telephone triage can help your health plan engage and enroll your members, please contact us today!