It's been our experience that to drive awareness and utilization of your healthcare services, you need to provide targeted referrals whenever an engagement opportunity arises.

SironaHealth can identify and guide your ideal consumers to the appropriate service or facility within your institution and/or network using caller demographics, clinical disposition, location, or any other client defined criteria.

Types of service referrals include:

• Facility Searches - urgent care, outpatient clinics, pharmacies, etc.
• Centers of Excellence - orthopedic, bariatric, diabetic, etc.
• Support Services - crisis lines, rehab centers, support groups, etc.
• Special Programs - flu shot clinics, seminars, etc.
• Screenings - cholesterol, blood pressure, mammograms, etc.
• General Promotions - facility news, updates, etc.

During the referral process, we provide your consumers with a detailed description of the service, driving directions, contact information, as well as a link to any associated physicians or relevant content, if applicable.

Promote relevant services across your service lines

SironaHealth's contact center services are fully integrated, allowing you to connect each caller with the right service, physician, and/or facility within your network — no matter what the original reason for call may be.

Utilizing our DidUKno notification system, our agents are alerted to targeted referral opportunities in real time based on caller information. For instance, if a caller is looking for a local cardiologist via your physician referral service, our agents can also refer and register them for your sponsored cholesterol screening.

Help your consumers "Find a Hospital" via their smartphone

SironaHealth's web-based smartphone application, Healthcare on the Hip, makes it easy for you to direct mobile consumers to in-network hospitals, urgent care centers, clinics, or other healthcare resources.

Based on the consumer's current location, our mobile app provides the address, contact information, and turn-by-turn driving directions for your in-network facilities. Searching by facility type, consumers can gain quick access to the service closest to them.

For consumers who require additional assistance or would like to schedule an appointment, our mobile app provides one-touch escalation to our referral specialists.