Post Discharge Follow Up Services

Keep patients healthy, reduce readmissions, improve HCAHPS

One-in-five discharged patients will be rehospitalized within 30 days. 50% won't have any interaction with a clinician prior to readmission.*

When a patient is readmitted to the hospital within 30 days for the same condition, it's often because appropriate care wasn't continued after discharge. Whether a patient isn't following their discharge instructions or taking medication properly, these readmissions cost Medicare billions of dollars each year.

In an effort to reduce these costs, The Patient Protection and Affordable Care Act is moving to reduce Medicare payments for excess readmissions, putting more pressure on hospitals to find ways to keep patients healthy after discharge.

Reduce your readmissions by conducting post discharge calls

Communication is the key to keeping your patients safe. Engaged and informed patients are much more likely to understand and follow their discharge instructions correctly, making it less likely they will need to be readmitted.

Calling programs, like SironaHealth's post discharge services, help reduce readmissions by conducting outreach calls 24 to 72 hours after discharge to:

Clarify discharge instructions.
Remind patients to refill their prescriptions.
Schedule follow up care appointments.
Provide nurse triage and advice as appropriate.

Hospitals and Health Systems can partner with SironaHealth to conduct post discharge outreach calls that rapidly assess their patient's current health status, schedule follow-up care, and gather feedback on the patient's hospital experience.

Improve your hospital's HCAHPS scores

Patients who don't understand their discharge instructions, or are otherwise unsure of what they need to do to manage their follow up care, are more likely to have an unfavorable perception of their overall hospital experience — negatively impacting your HCAHPS scores.

Connecting with your patients after discharge not only improves patient safety, but provides your patients with piece of mind that they have a support system in place in the event they have questions or require additional care.

SironaHealth's post discharge services also take the burden of making follow up calls away from your internal nursing staff, allowing them to focus on patient care within your hospital — ensuring a positive patient experience.