A 24x7 Nurse Advice Line should be at the center of your population health strategy.
Nurse triage and health advice line services provide one-on-one healthcare guidance to your consumers — promoting appropriate use of healthcare resources.

SironaHealth’s team of registered nurses educate your consumers on their health, treatment options, and available healthcare resources — enabling them to make the correct healthcare choices for themselves and their families. Based on presenting symptoms or specific health questions, our nurses follow physician authored clinical guidelines to provide:

• General health information.
• Self-care instructions, when appropriate.
• Guidance on whether to see a doctor.
• Physician and/or service referral.
• Escalation to Emergency Services.

SironaHealth's Nurse Advice Line service also includes automated fulfillment services. At the end of a call, follow-up educational materials can be sent to consumers via mail or email. 

Reduce healthcare costs through appropriate redirection

Many healthcare organizations use SironaHealth's Nurse Advice Line services for its ability to redirect consumers intent on going to the Emergency Department to a more appropriate healthcare resource — which in many cases is conducting self-care.  
 

Our nurses increase your consumers' self-confidence in their ability to manage their health. By providing trustworthy risk and benefit information, your healthcare consumers can choose the right treatment for them — which is generally less invasive and/or less costly.

But appropriate redirection of care isn't just about avoiding the ED — it's also about getting people who are experiencing an emergency the care they need as quickly as possible.

Not only can a delay in care be extremely detrimental to a patient's health and well-being, it can also lead to large (and often avoidable) healthcare costs due to hospital admissions and long-term recovery programs.

For consumers who need emergency care, SironaHealth can:

• Provide turn-by-turn directions to the closest urgent care center or ED.
• Schedule and coordinate patient transportation services.
• Call 911 on behalf of the caller.

Whether it means making a trip to the emergency room for urgent treatment, or simply conducting self-care, SironaHealth's Nurse Advice Line service will guide your consumers to the next appropriate level of care.

Use your Nurse Advice Line as an entry point to your care team

In addition to triaging callers experiencing specific symptoms, your Nurse Advice Line also provides an opportunity to engage consumers one-on-one about their health and refer them to other appropriate health services offered by your organization. 

For organizations that have adopted preventive care models, like Patient Centered Medical Homes, your Nurse Advice Line serves as the 24 x 7 clinical access point for your patients — allowing them to not only receive health advice, but also schedule follow up appointments with their doctor and/or enroll in health classes or programs.