Reduce Non-Urgent Emergency Department Use
Reducing non-urgent use of the Emergency Department requires that you engage and educate patients on how to choose appropriate care.
We help you identify, engage, and coach Emergency Department overusers.
- Build awareness of ED alternatives.
- Provide on-demand decision support services.
- Refer patients to relevant healthcare settings.
- Make sure patients get the right help, quickly.
ED Awareness Campaigns
Some of your patients don't know there are other options. Build awareness of ED alternatives and drive appropriate use of healthcare practitioners and settings with targeted communication campaigns.
- Direct marketing, personalized for each patient.
- Email and text nurturing campaigns.
- Website and mobile app decision support tools.
Coach ED Frequent Flyers
Some patients are hardwired to head to the ED first, regardless of whether it's an emergency. We provide targeted outreach to patients after their second or third non-urgent visit to the ED.
- Identify what's causing inappropriate use.
- Provide coaching on when to use the ED.
- Enroll the patient into support services.
24x7 Nurse Triage & Advice
Provide patients with 24x7 access to a registered nurse who can help them determine where to seek care – which can range from self-care, see PCP, or seek emergency care.
- Provide answers to general health questions.
- Evaluate symptoms using clinical guidelines.
- Facilitate the appropriate use of resources.
Physician Referral
Help your patients find appropriate healthcare practitioners, programs, and settings via personalized referrals conducted over the phone, computer, or mobile device.
- Complete physician details and availability.
- Up-to-date screenings and support services.
- Turn-by-turn directions to relevant facilities.
Service & Facility Referral
Do your patients know what other healthcare facilities are available to them – let alone how to find them? Help them locate your in-network urgent care centers, clinics, and primary care providers.
-
Help patients find relevant healthcare services.
-
Provide directions, contact info, and fulfillment.
-
Promote relevant resources across service lines
Post ED Visit Follow Up
Connect with patients 24-72 hours after they leave the hospital Emergency Department. Review discharge instructions, evaluate health, and coordinate all necessary follow up care.
- Review health and provide follow up triage.
- Coach patients on when to use the ED.
- Enroll them into appropriate support services.
Custom Programs
Whether it's simple outbound calls or complex health management, we have the ability to launch and manage your program.
Our approach is simple.
We help you outline your population health goals, design your program, then provide the resources you need to execute your care program successfully.
EMR Integration
Our systems can easily pass data between third- party applications (like your EMR) to deliver interaction data quickly and securely to the entire care team.
The SironaHealth data service engine can package and send data in any format at any time interval – whether it be weekly, daily, or hourly.
Quality Assurance
We've created a quality improvement process so efficient that it allows us to identify and resolve negative indicators before they can negatively impact patient safety.
Bottom line, our quality standards are unmatched in the industry.
Reporting
SironaHealth's in-depth service reporting makes it easy to assess the impact of your telehealth and engagement programs.
We provide standard and custom reporting available via a secure client portal, email, FTP, or directly inputted into your CRM or EMR system.
Connect Online
1-888-674-7662 | SironaHealth
Improve Patient Access to Health Care 
Increase Compliance with Patient Care Plans 
Reducing Non-Urgent Use of Emergency Department
Improving the Patient Experience
Reducing Hospital Readmissions
Implementing Patient Centered Models of Care
