Reducing non-urgent use of the Emergency Department requires that you engage and educate patients on how to choose appropriate care.
We help you identify, engage, and coach Emergency Department overusers.
Some of your patients don't know there are other options. Build awareness of ED alternatives and drive appropriate use of healthcare practitioners and settings with targeted communication campaigns.
Some patients are hardwired to head to the ED first, regardless of whether it's an emergency. We provide targeted outreach to patients after their second or third non-urgent visit to the ED.
Provide patients with 24x7 access to a registered nurse who can help them determine where to seek care – which can range from self-care, see PCP, or seek emergency care.
Help your patients find appropriate healthcare practitioners, programs, and settings via personalized referrals conducted over the phone, computer, or mobile device.
Do your patients know what other healthcare facilities are available to them – let alone how to find them? Help them locate your in-network urgent care centers, clinics, and primary care providers.
Connect with patients 24-72 hours after they leave the hospital Emergency Department. Review discharge instructions, evaluate health, and coordinate all necessary follow up care.