We provide consistent, personally relevant interactions and guidance to patients – ranging from physician referral to on-going care management after discharge.
In short, we improve the continuity of care within your patient-centered organization.
We provide a 24x7 access point to patients in need of a clinician, service, healthcare setting, and/or other administrative resources within your system – connecting them to the right resources quickly.
One call resolution. We facilitate appointment scheduling by accessing your third-party systems, interfacing data exchanges with your software, or by transferring calls to your staff.
Identify specific patient dissatisfiers that are impacting your HCAHPS scores. We help you profile your population via custom inbound and outbound surveys and health risk assessments.
The community Nurse Advice Line provides patients with 24x7 access to an RN who can guide them on where to seek care – ranging from self-care, see PCP, or contact EMS.
Prepare your patients for upcoming procedures and hospital stays. We identify risk factors, schedule tests, conduct pre-admission coaching, and set post discharge expectations.
Increase HCAHPS, drive patient loyalty, and improve outcomes by following up with patients within 24-72 hours of their being discharged from the hospital or Emergency Department.