Improve the Patient Experience
We provide consistent, personally relevant interactions and guidance to patients – ranging from physician referral to on-going care management after discharge.
In short, we improve the continuity of care within your patient-centered organization.
- Identify and resolve patient dissatisfiers.
- Provide meaningfully customized referrals.
- Send secure notifications (text, email, and paging).
- Manage patient transitions between care settings.
24x7 Answering Services
We provide a 24x7 access point to patients in need of a clinician, service, healthcare setting, and/or other administrative resources within your system – connecting them to the right resources quickly.
- Provide a centralized contact point for patients.
- Answer FAQs, conduct transfers, make referrals.
- Offer support 24 hours a day, 7 days a week.
Appointment Scheduling
One call resolution. We facilitate appointment scheduling by accessing your third-party systems, interfacing data exchanges with your software, or by transferring calls to your staff.
- Referral to in-house scheduling services.
- Direct scheduling within your applications.
- Online scheduling via clients website.
Population Surveys
Identify specific patient dissatisfiers that are impacting your HCAHPS scores. We help you profile your population via custom inbound and outbound surveys and health risk assessments.
- Review health and provide follow up triage.
- Coach patients on when to use the ED.
- Enroll them into appropriate support services.
Community Nurse Line
The community Nurse Advice Line provides patients with 24x7 access to an RN who can guide them on where to seek care – ranging from self-care, see PCP, or contact EMS.
- Extend 24x7 clinical care beyond the care setting.
- Increase patient access to support resources.
- Improve patient perception of care.
Admission Planning
Prepare your patients for upcoming procedures and hospital stays. We identify risk factors, schedule tests, conduct pre-admission coaching, and set post discharge expectations.
- Gather a detailed patient history via an HRA.
- Schedule any needed tests or appointments.
- Coach patients on the pre/post discharge process.
Post Discharge Follow Up
Increase HCAHPS, drive patient loyalty, and improve outcomes by following up with patients within 24-72 hours of their being discharged from the hospital or Emergency Department.
- Improve patient peace of mind.
- Increase patient satisfaction with care.
- Identify specific patient dissatisfiers.
Custom Programs
Whether it's simple outbound calls or complex health management, we have the ability to launch and manage your program.
Our approach is simple.
We help you outline your population health goals, design your program, then provide the resources you need to execute your care program successfully.
EMR Integration
Our systems can easily pass data between third- party applications (like your EMR) to deliver interaction data quickly and securely to the entire care team.
The SironaHealth data service engine can package and send data in any format at any time interval – whether it be weekly, daily, or hourly.
Quality Assurance
We've created a quality improvement process so efficient that it allows us to identify and resolve negative indicators before they can negatively impact patient safety.
Bottom line, our quality standards are unmatched in the industry.
Reporting
SironaHealth's in-depth service reporting makes it easy to assess the impact of your telehealth and engagement programs.
We provide standard and custom reporting available via a secure client portal, email, FTP, or directly inputted into your CRM or EMR system.
Connect Online
1-888-674-7662 | SironaHealth
Improve Patient Access to Health Care 
Increase Compliance with Patient Care Plans 
Reducing Non-Urgent Use of Emergency Department
Improving the Patient Experience
Reducing Hospital Readmissions
Implementing Patient Centered Models of Care
