Health Contact Center Services for Hospitals

Helping you to close the loop on your hospital's patient acquisition programs

As recently as five years ago, to recruit new patients all your hospital really needed was a health call center that could manage calls generated by marketing. This is no longer true.

With the advent of the Internet, main stream adoption of social media, and the rapid growth of mobile technology, you're now required to engage and escalate healthcare consumers to appropriate resources across multiple communications channels — all while maintaining a consistent patient experience.

To do this, your health call center, website, and mobile solutions need to be completely integrated with one another.

SironaHealth Contact Center Services

SironaHealth's Health Contact Center Solutions for Hospitals and Health Systems

Outsource your health call center services

Your hospital's healthcare call
center remains a critical touchpoint to your patient population.

Every call is a chance to guide patients when making healthcare choices and promote facilities, programs, and physicians that will contribute to their well-being — and the growth of your hospital.

SironaHealth's health call center will become a seamless extension of your hospital, providing everything from physician referral and class registration to nurse triage and post discharge follow up calls.

Extend contact center services to your website

For every consumer that chooses
to contact your hospital via the call center, there will be another one that prefers to utilize your website.

SironaHealth has developed companion website products to compliment our call center services.

Each website product is completely integrated with the associated call center service — utilizing the same physician, service, and patient data.

By using one database, you ensure a consistent patient experience — whether they choose to call you or visit your hospital's website.

Engage your mobile healthcare consumers

Make no mistake, mobile is here. And if you aren't already thinking about how to engage healthcare consumers via their mobile devices, you better start right now.

To help you, SironaHealth has created Healthcare on the Hip^TM, a web-based smartphone app that connects your mobile patients to relevant health information and immediate escalation to appropriate healthcare resources.

Our app can be used as a stand- alone product or integrated with your current mobile app and/or website.

Escalating and referring patients to relevant healthcare professionals and resources

SironaHealth makes it easy to cross-promote services and healthcare professionals. When you choose to outsource your contact center services to SironaHealth, you can immediately start providing targeted referrals to other relevant services and/or clinicians.

We'll take care of complicated setup and integration issues, allowing you to focus on what's really important — caring for your patients.