Health Plans

SironaHealth Customer Relations Team

The customer relations team at SironaHealth is devoted to building strong relationships with our clients. We pride ourselves on understanding our clients' needs and building custom solutions to ensure their business success.

Becca Nealis

Becca Nealis
Vice President, Customer Relations

Ms. Nealis is responsible for Account Management and Project Management services for SironaHealth. Prior to joining SironaHealth, Ms. Nealis served as a Project Manager and Vice President of Customer Relations with IntelliCare. Her responsibilities included the management of large scale call center services implementations for health plans, research organizations, and disease management organizations. Ms. Nealis has also worked as an Operation Manager for a small telephone company and as a Human Resources Manager for the Portland Press Herald in Portland, Maine.

Ms. Nealis holds an MBA from the University of New Hampshire and a BS in Management from Boston College.

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Ryan Lynn Shaw

Ryan Lynn Shaw
Director, Client Development

Ryan Shaw oversees the management of client implementations and other projects, offered by SironaHealth. Before joining SironaHealth, Ms. Shaw served as a project manager for IntelliCare. Ryan also worked as an Application Support Specialist for the DeLorme Mapping Company and as a Systems Specialist for Fidelity Investments in Boston, Massachusetts.

Ms. Shaw holds an Associate Degree in Applied Science from Bay State College, Boston, MA.

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Michelle Dern

Michelle Hendrix
Senior Account Manager

Prior to her position with SironaHealth, Michelle had been with IntelliCare for over eight years serving as an Account Manager.  She started as a medical service representative using the IntelliView application, then joined the customer support team fielding client calls. In September 2003, Michelle took on the role of account manager working closely with hospital, university, and provider-based clients. Michelle also worked for Seaside Healthcare and Rehabilitation for seven years as a Medical Technologist.

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Mathew Baker

Mathew Baker
Account Manager

Mathew serves as an Account Manager for SironaHealth, primarily working with health plans, resellers, and university clients. Prior to joining SironaHealth, Mathew worked in the Account Management field for 2 years at IntelliCare, 5 years with Unum, and 3 years as a Child and Family Therapist for a Community Mental Health Center in Dover, NH. 

Mr. Baker holds a Bachelor’s degree in Sociology from the University of New Hampshire, and a Master’s degree in Marriage and Family Therapy from the University of Kentucky

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Amy Johnson-Morin

Amy Johnson-Morin
Account Manager

Amy serves as Account Manager for SironaHealth. Prior to joining SironaHealth, Ms. Johnson-Morin served as an Account Manager for Martin's Point Health Care in Portland, Maine and as a Marketing Specialist for TD Banknorth Insurance Group in South Portland, Maine. Amy has over 10+ years combined experience in the healthcare, wellness, employee benefits and marketing fields.

Ms. Johnson-Morin received a Bachelor's of Arts degree with a focus in French and Speech Communications from the University of Minnesota, Twin Cities. Amy holds a State of Maine Life & Health License and has studied Project Management at the University of Southern Maine.

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Daniel Day

Daniel Day
Director, Marketing & Communications

Daniel is responsible for the development and management of marketing strategy, communications, and brand identity for SironaHealth. In addition to his integrated marketing responsibilities, he is directly involved in new product development for current and emerging markets.

Daniel received his bachelor's degree in Business Administration with a focus in marketing from Endicott College, Beverly, MA.

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