Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.Position Title: Accounts Payable and Payroll Specialist.
 
Position Title: Accounts Payable and Payroll Specialist
Reports To: Controller
FLSA Classification:  Non-Exempt
Job Summary:
This position will be responsible for processing Accounts Payable and Payroll and supporting the Finance Department with the day to day and the month end processes.
Key Job Responsibilities and Tasks

  • Matching invoices and coding; invoice entry; check processing.
  • Accounts Payable vendor maintenance.
  • Review timesheets; process timekeeping information into payroll service software; bi-weekly reporting and reconciliations of payroll; liaison to employees and management for payroll related issues.
  • Daily posting of cash receipts.
  • Month-end closing reconciliations and journal entries; special projects & reconciliations.
  • Miscellaneous duties to help the company attain corporate goals.

Qualifications:

  • College degree in Accounting or Business.
  • Must have software/pc skills - Word, Excel, Lotus Notes
  • Experience in an office environment
  • Intermediate computer skills that include a combination of experience Microsoft Office in a Windows Operating System, e-mail, internet, and data entry experience.
  • Good verbal and written communication skills.
  • Ability to manage and respond promptly to the needs of the internal/external customer, solicit feedback to improve service, respond to requests for service/assistance.
  • Ability to work well as part of a team, to exhibit objectivity, and be open-minded to the ideas and views of others, welcome feedback, and to contribute to building team spirit.

Physical Requirements
SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with executive staff regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers.  Ability to lift 25-45 pounds occasionally.  Must have sufficient vision to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.
 
 
 
 
Job Title: Temporary Customer Service Agent
Location: South Portland, Maine 
Description: We are looking for professional and compassionate customer service agents to conduct outbound healthcare related calls. These are temporary positions for specific outbound calling campaigns. Opportunity exists for exceptional candidates to work on future campaigns as well. 
Job Information:
Duration: 03/01/2016 - 05/31/2016
Operating Hours: Monday-Saturday 10AM-8PM 

Qualifications:
·Candidates must have excellent verbal and written communication skills
·Ability to compassionately engage with people in a telephonic setting
·Prior customer service experience preferred, but not required 
·High School Diploma or the equivalent 
·Basic computer skills
Physical Requirements: 
Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficient to work with a computer monitor. Hearing sufficient to receive detailed information through telephone communication.
This job posting is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. 
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

Please note: we are a fragrance-free environment. Please refrain from wearing or using fragrance or scented products during the interview process, as well as during working hours. 

 

Client Service Associate

Title:                                      Client Service Associate
Reports to:                           Manager, Client Services
Department:                         Client Services
FLSA Classification:           Exempt
 
JOB SUMMARY
The SironaHealth Client Service Associate (CSA) is responsible for providing on-going support to SironaHealth’s customers. The CSA serves as the front-line support for the Account Management team as well as managing their own designated accounts (with the supervision of the Account Manager). The primary responsibility of the CSA consists of account maintenance, assistance with reporting, and addressing questions or concerns from the clients. Complete and accurate documentation and attention to detail is imperative. The CSA is accountable for the quality and accuracy of their work and must perform in an independent manner.
Essential job duties and responsibilities:

  • Provide and maintain a high level of customer service and satisfaction through professional, courteous and attentive telephone, email, and oral presentation and communication skills.
  • Monitor the Client Services Inbox per rotation schedule using first touch resolution.

Database and Client Service Support:
o   Responsible for on-call entry, maintenance, and changes, adding appointments, doctor rule changes and general database maintenance.
o   Researching and attempting to resolve customer concerns, and inquiries.
o   Create and modify doctor profiles.
o   Create client classes/events and modify as needed.
o   Create client letters and modify as needed.
o   Client reporting on a daily, weekly, monthly and as-needed basis.
·         Monitor and follow up on account changes that are made after regular business hours.
·         Performs other related duties as required or assigned, including account specific activities.
·         Maintain client satisfaction for designated client accounts through regular client meetings, communication and follow up.
 Account Management:

  • Establish, maintain, and develop relationships with clients regarding customer information.
  • Establish, maintain, and develop client schedules and maintenance on customer accounts.
  • Coordinate with Account Management team to provide the highest level of service to our clients.
  • Develop familiarity with account issues regarding coverage, priorities and meeting needs of customers.

Note: Position responsibilities are representative only and are not intended to include all possible assignments in this position classification.
 Decisions and judgment:

  • Makes daily decisions about researching difficult questions and follow up with the client.
  • Decides when to elevate client issues to account management or to a supervisor.

 Education/experience:

  • College degree or related work experience. 
  • Previous experience with Word, Excel, Lotus Notes, and PowerPoint preferred.
  • Experience working with database applications.

 Skills/knowledge/abilities required:

  • Knowledge of account management policies and procedures.
  • Excellent oral and written communication and interpersonal skills.
  • Solid analytical skills and strong attention to detail.
  • Proficiency in Web Admin and IntelliView.
  • Must be articulate and clear when stating problems and solutions to others.
  • Understand and communicate remote workforce model.
  • Ability to multi-task.

Contacts:

  • Interacts daily with clients and Account Management team regarding client issues, or direct their problems and concerns to appropriate personnel.
  • Works with team members and other departments in a professional manner to achieve company and department goals.

Equipment operated:
Operates general office equipment including computer input/output devices, computer applications, telephone, copier, fax, printers, operating systems, handheld devices and various peripheral equipment and computer systems.
 PHYSICAL REQUIREMENTS
SironaHealth is often a fast-paced work environment requiring an ability to prioritize and work effectively and efficiently, regardless of pressure. Sedentary work requiring manual dexterity with repetitive motion of wrists, hands, and fingers. Must be able to  work with a computer monitor for entire work day. Must have the ability to receive and retain detailed information. May require extended hours during peak times.

 

Full Time Medical Service Representative-Inbound

Reports To: Supervisor, Non-Clinical Operations

FLSA Classification: Non-Exempt
Schedule:40 hours/week position, 4 10-hour shifts. Availability from 10 a.m.- 12:00 a.m. one weekend day and 3 other weekdays, with same availability, scheduled according to business needs. 
About SironaHealth:
SironaHealth, one of the leading names in transitional care, is looking for one Full Time Medical Service Representative - Inbound. SironaHealth is dedicated to taking care of patients and healthcare consumers. We have a relentless focus on quality and satisfaction. We serve all healthcare sectors: hospitals, health plans, community health centers, and physician practices. We are dedicated to the following core principles: quality care, patient satisfaction, better population health, and improved cost of quality. New models of care as well as new health plan access points put SironaHealth’s services at the center of health care reform. If you are interested in a challenge and want to be part of transforming health care, this is for you.
Job Summary:
This is an entry-level customer service position responsible for professionally responding to telephone inquiries from callers as they relate to the health services our customers provide. This position is based in our call center, located in South Portland, Maine. SironaHealth's Medical Service Representatives (MSR) are responsible for solving problems and educating callers about our customers’ health programs. They are also responsible for documenting all customer interactions. 
 
Key Job Responsibilities and Tasks:
·       Promptly answers, screens and processes medical service requests and telephone
·       inquiries with strict adherence to confidentiality agreements and policies and procedures.
·       Provide information on SironaHealth customer programs.
·       Collect and enter patient information in the appropriate medical service software system.
·       Documentation is to be concise, thorough and accurate.
·       Utilize automated computer software to schedule appointments, take messages, provide referral services and register for classes and events.
·       Participates in internal and external educational opportunities relevant to the call center or customer service environment.
·       Respond to irate callers in a professional manner.
·       Meets outlined SironaHealth quality benchmarks as monitored through audits and or recordings.
·       Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events or call volume variances. 
 
Qualifications:
·       Candidate must be able to work from the SironaHealth's call center located in South Portland, ME.
·       High School Diploma (or the equivalent).
·       One year experience in a customer service environment.
·       Six months phone experience in a previous job or volunteer position.
·       Fast typing skills
·       Ability to multi-task, MSRs must read the account rules and determine what they are able to offer the caller, while listening to the caller on the phone and typing in demographic information.
·       Detail-Oriented - Some account setups are very challenging.
·       Pleasant, empathetic, and friendly personality.
·       A sound knowledge of telephone etiquette.
·       Basic computer skills that include a combination of experience in a Windows Operating System, web browsers, search tools email and data entry experience.
·       Ability to comprehend, capture as well as interpret basic customer information.
·       Good verbal and oral communication skills.
·       Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, responds to requests for service/assistance.
·       Ability to work well as part of a team and to exhibit objectivity and be open-minded to the ideas and views of others, welcome feedback, and contribute to building team spirit.
·       Bilingual Spanish speaking individuals a plus.
This job posting is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.
Please note: we are a fragrance-free environment. Please refrain from wearing or using fragrance or scented products during the interview process, as well as during working hours.

For more information and to apply to SironaHealth, please click here.
 
Sales Executive
 
The Sales Executive will have a demonstrated expertise in solution selling into the health care market. Primary responsibilities will be managing leads from our marketing systems through to close. An understanding of the transitional care business is important, as is an understanding of evolving CMS, ACA, ACO, MCO, and PCMH requirements. However, more important is an ability to learn complex concepts quickly and apply them to the sales process.
Key Responsibilities
·      Manage the entire sales cycle while keeping prospect and opportunity status up to date in our CRM system
·      Coordinate sales presentations with key SironaHealth personnel
·      Manage travel and expenses consistent with SironaHealth’s policies
·      Update President and VP of Business Development with lead and opportunity status on a regular basis
·      Work with VP of Finance on quotes and contracts consistent with SironaHealth’s policies
·      Report to VP of Business Development
·      Meet Sales goals jointly established with Executive Team
Minimum Qualifications:
·      Four-year degree in business, healthcare administration, or related field; equivalent experience will be considered
·      Requires a minimum of three years in a sales role selling at the C level to hospitals, clinics, healthcare plans or physician practices.
·      Travel within the United States is required on a regular basis but should not exceed 25%.
PHYSICAL REQUIREMENTS
SironaHealth is often a fast growing and fast paced work environment requiring an ability to prioritize work effectively and efficiently regardless of pressure. Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.
This job posting is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.
Please note: we are a fragrance-free environment. Please refrain from wearing or using fragrance or scented products during the interview process, as well as during working hours.

For more information and to apply to SironaHealth, please click here.
 
 
Temporary Customer Service Agent

Location

South Portland, Maine 
Description 
We are looking for professional and compassionate customer service agents to conduct outbound healthcare related calls. These are temporary positions for specific outbound calling campaigns. Opportunity exists for exceptional candidates to work on future campaigns as well.
Job Information
Duration:

  • 10/1/2015 -11/20/2015

Schedule:

  • 40 hrs./week, part time may be considered

Operating Hours:

  • Monday-Friday 9AM-6PM 

Qualifications

  • Candidates must have excellent verbal and written communication skillsAbility to compassionately engage with people in a telephonic setting
  • Prior customer service experience preferred, but not required
  • High School Diploma or the equivalent
  • Basic computer skills

Physical Requirements 
Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficient to work with a computer monitor. Hearing sufficient to receive detailed information through telephone communication.
This job posting is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

Please note: we are a fragrance-free environment. Please refrain from wearing or using fragrance or scented products during the interview process, as well as during working hours.

About SironaHealth

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States.

For more information and to apply to SironaHealth, please click here.
 
 

Job Title: RN Consultant    
 Location: Maine
 Function: The RN Consultant practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.
 Duties & Responsibilities: 

  • Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters.
  • Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom based problems.

 Qualifications: 

  • Candidates must reside and have an active RN license in one of the following Nursing Compact States (ME, MO, TN or TX) to be considered for this position. Active RN license must have no disciplinary action restrictions. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting.
  • Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member.
  • Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills.
  • Strong PC skills, proficiency in typing, and comfort with Windows Operating Systems.
  • Membership in a professional organization or certification in a specialty is highly desired.

Schedule: Evening/overnight. One weekend day per week required, 27-36 hours per week. 
 Schedule Commitments for Nurse Consultants Includes:
All Part Time (20 or more hours) and Full Time Employees:
All staff nurses must work one static weekend day/week (Sat or Sun)
All staff nurses must give 8 - 10 hours on their assigned weekend day (midnight Sat morning - Sunday night midnight)
3 hours of Remote On-Call/week 
 Holiday Commitments for Nurse Consultants Includes:
All Part Time (20 or more hours) and Full Time Employees: 
All staff nurses must work 44 Regular Hours from the Holiday Times posted as needs (summer and winter holidays separated below to equal the 44 required hours)
All staff nurses must work 18 Regular Summer Holiday Hours + 2 on-call hours
All staff nurses must work 26 Regular Winter Holiday Hours + 2 on-call hours
Physical Requirements: Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.
Training: Paid five week training utilizing both classroom and at home training. Three weeks from home, two weeks in South Portland, ME.
Equipment: SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder.
Internet Service Requirements: Carriers we have the least amount of technical issues with in the following order:  Time Warner, Cox, Charter, and Comcast.  DSL creates technical issues.  
Physical Requirements: Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.
Benefits: SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. 
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

About SironaHealth:
SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

For more information and to apply to SironaHealth, please click here.