Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.

 

Client Service Associate

The SironaHealth Client Service Associate (CSA) is responsible for providing on-going support to SironaHealth’s customers. The CSA serves as the front-line support for the Account Management team as well as managing their own designated accounts (with the supervision of the Account Manager). The primary responsibility of the CSA consists of account maintenance, assistance with reporting, and addressing questions or concerns from the clients. Complete and accurate documentation and attention to detail is imperative. The CSA is accountable for the quality and accuracy of their work and must perform in an independent manner.
 
Essential Job Duties and Responsibilities:
 
Provide and maintain a high level of customer service and satisfaction through professional, courteous and attentive telephone, email, and oral presentation and communication skills.
Monitor the Client Services Inbox per rotation schedule using first touch resolution.
Database and Client Service Support:
Responsible for on-call entry, maintenance, and changes, adding appointments, doctor rule changes and general database maintenance.
Researching and attempting to resolve customer concerns, and inquiries.
Create and modify doctor profiles.
Create client classes/events and modify as needed.
Create client letters and modify as needed.
Client reporting on a daily, weekly, monthly and ad hoc basis.
Monitor and follow up on account changes that are made after regular business hours.
Performs other related duties as required or assigned, including account specific activities.
Maintain client satisfaction for designated client accounts through regular client meetings, communication and follow up.
 
Account Management:
 
Establish, maintain, and develop relationships with clients regarding customer information.
Establish, maintain, and develop client schedules and maintenance on customer accounts.
Coordinate with Account Management team to provide the highest level of service to our clients.
Expected to develop familiarity with account issues regarding coverage, priorities and meeting needs of customers.
Note: Position responsibilities are representative only and are not intended to include all possible assignments in this position classification.
 
Decisions and Judgment:
 
Makes daily decisions about researching difficult questions and follow up with the client.
Decides when to elevate client issues to account management or to a supervisor.
 
Education/experience:
 
Recommended associates degree or related work experience.
Must have software/PC skills-Word, Excel, Lotus Notes, and PowerPoint.
Experience working with database applications.
Working knowledge of e-mail systems and internet.
Complete and accurate documentation is essential.
 
Skills/Knowledge/Abilities Required:
 
Knowledge of account management policies and procedures.
Excellent oral and written communication and interpersonal skills.
Requires solid analytical skills and strong attention to detail.
Proficiency in Web Admin and IntelliView.
Knowledge of MS Windows.
Must be articulate and clear when stating problems and solutions to others.
Understand and intelligently communicate remote workforce model.
Knowledge of general office machines.
Ability to handle multiple priorities.
 
Contacts
 
Interacts daily with clients and account management team regarding client issues, or direct their problems and concerns to appropriate personnel.
Works with team members and other departments in a professional manner to achieve company and department goals.
 
Equipment Operated
 
Operates general office equipment including computer input/output devices, computer applications, telephone, copier, fax, printers, operating systems, handheld devices and various peripheral equipment and computer systems.
 
Physical Requirements
 
SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent hearing and listening skills to receive detailed information through oral communication. May require extended hours during peak times.
 
About SironaHealth
 
SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States
 

For more information and to apply to SironaHealth, please click here.
 

 

Medical Service Representatives Inbound 
(Part-time position / Several openings available)

Location:  
 
South Portland, Maine.
 
FLSA Classification:

Non-Exempt

Schedule:

20-30 hr/week positions classified as part-time. Needed availability includes Saturdays 10AM-Midnight (8 or 10 hr shifts) and then two other weekdays with the same availability and scheduled hours.

Possibility of F/T work if staffing needs arise.

Job Summary: 

These are entry-level customer service positions responsible for professionally responding to telephone inquiries from callers as they relate to the health services our customers provide.  This position is based in our call center, located in South Portland, Maine. SironaHealth's Medical Service Representatives (MSR) are responsible for solving problems and educating callers about our customers’ health programs. They are also responsible for documenting all customer interactions.  

Essential Job Duties and Responsibilities:
 
  • Promptly answers, screens and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Provide information on SironaHealth’s customer programs.
  • Collect and enter patient information in the appropriate medical service software system.
  • Documentation is to be concise, thorough and accurate.
  • Utilize automated computer software to schedule appointments, take messages, provide referral services and register for classes and events.
  • Participates in internal and external educational opportunities relevant to the call center or customer service environment.
  • Respond to difficult callers in a professional manner.
  • Meets outlined SironaHealth quality benchmarks as monitored through audits and or recordings.
  • Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events or call volume variances.
  • Miscellaneous duties to help the company attain corporate goals.
Education/experience:
 
  • High School Diploma (or the equivalent).
  • One year experience in a customer service environment.
  • Six month’s phone experience in a previous job or volunteer position.
  • Fast typing skills
  • Ability to multi-task, MSRs must read the account rules and determine what they are able to offer the caller, while listening to the caller on the phone and typing in demographic information.
Communication Skills:
 
  • Interacts daily with customers and other departments regarding issues.
  • Works with team members and other departments in a professional manner to achieve company and department goals.
Physical Demands:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

About SironaHealth:
 

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.

 
For more information and to apply to SironaHealth, please click here.
 
 

Telehealth Nurse Consultant

Location:

(Work-from-Home) In  ME, MO, TN, TX

Function:

The Nurse Consultant (NC) practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.

Essential Job Duties and Responsibilities:

  • Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters. 
  • Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom-based problems

Qualifications:

  • Current active RN license in the state where the nurse resides with no disciplinary action restriction. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting.
  • Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. 
  • Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. 
  • Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. 
  • Strong PC skills, proficiency in typing, and comfort with Windows Operating Systems. 
  • Membership in a professional organization or certification in a specialty is highly desired.

Physical Requirements:

Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.

Schedule:

Varied Shifts, Day, Evening, Overnight. One weekend day per week required, some holiday hours. 31-36 hours per week 3 days off per week. 

Training:

Paid five-week training utilizing both classroom and at home training.

Equipment:

SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder. 

Internet Service Requirements:

Carriers we have the least amount of technical issues within the following order: Time Warner, Cox, Charter, and Comcast. DSL creates technical issues.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

For more information and to apply to SironaHealth, please click here.

 

 

Marketing Manager

SironaHealth, one of the leading names in transitional care, is looking for a marketing manager to work with senior management to take the company to the next level. SironaHealth is dedicated to taking care of patients and healthcare consumers. We have a relentless focus on quality and satisfaction. We serve all healthcare sectors: hospitals, health plans, community health centers, and physician practices. We are dedicated to the following core principles: quality care, patient satisfaction, better population health, and improved cost of quality. New models of care as well as new health plan access points put SironaHealth’s services at the center of health care reform. If you are interested in a challenge and want to be part of transforming health care, this is for you. The job requires a high degree of autonomy, an ability to learn, and a willingness to stay abreast of industry trends.

Key Responsibilities:

  • Develops and executes marketing plans that ensure growth of company services and products.
  • Continuously evaluate market trends and competitive threats to refine marketing activities.
  • Support sales through material creation, RFP management, and trade show support
  • Develop and evolve marketing content including blog articles, proposals, positions papers that speak to the needs of our customers and result in increased sales.
  • Supervises the marketing specialist and external vendors
  • Assists in the design and branding of software based WEB products
Qualifications:
  • Have excellent copywriting and verbal communications skills.
  • Be analytically inclined and data driven
  • Understand both inbound and outbound marketing models.
  • Capably manage complex projects
Education:
  • Bachelor’s degree with a concentration in marketing (or equivalent experience)
  • 5 years marketing management experience in B2B and health care or a compelling story
  • Proficiency in Microsoft PowerPoint, Word, and Excel but CreativeSuite is more important
  • A working knowledge of Adobe Illustrator, Photoshop, and InDesign
  • HTML, CSS, or other web development skills are preferred but not required
  • Experience with marketing automation software such as Hubspot
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work and work related to travel requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Ability to sit or stand for long periods of time.  Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent speaking, hearing and listening skills to receive detailed information through oral communication and to conduct presentations.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 
 

 

 

Temporary Non-Clinical Customer Service Agent

Location:
 
South Portland, Maine.

Temporary call campaigns start dates: June & July
Estimated  Duration: 40-50 days each campaign, possible extension as other campaigns are defined
Schedule: 40 hr/week, may consider part time
Operating Hours: Monday-Friday 9AM-7PM
 
Overview:


Diabetic insurance members will received an automated call reminder about the importance of preventive screenings, which screening they need to complete and what they entail. The member will be asked if they plan to schedule an appointment for their screenings and if they would like help. Those who have responded yes will transfer to a Non-Clinical Customer Service Agent. Future outreach calls may not include this automated process.

  • Members are located in multiple time zones
  • SironaHealth's software program will determine what screenings the Agent needs to discuss with the member. This program will also determine if the member qualifies for additional services and prompt the Agent to inform the member of these benefits

Job Responsibilities:

  • Provide and maintain a high level of customer service
  • Utilize talking point to explain the importance of preventive screenings. These may include:
    • A1c (Blood sugar)
    • Nephropathy (Kidney Health)
    • Retinal eye exam
    • Breast Cancer Screening
    • Colorectal Cancer Screenings
    • Cholesterol
  • Identify barriers as to why the member is reluctant to completethe recommended screening and help them overcome them
    • Time
    • Cost
    • Commitment
    • Trust
    • Transportation
  • In-network Physician look up
  • Scheduling Doctor appointments via conference calls to the Member's Doctors office
  • Recording the appointment date and time in the SmartScript
  • Document member concerns
  • All documentation is expected to accurate, professional, using correct spelling and grammar.
  • Respond to difficult callers in a professional manner
  • Adhere to Call Center Code of Conduct

Education/experience:

  • High School Diploma (or the equivalent).
  • One year experience in a customer service environment.
  • Six month’s phone experience in a previous job or volunteer position.
  • Fast typing skills
  • Ability to multi-task, MSRs must read the account rules and determine what they are able to offer the caller, while listening to the caller on the phone and typing in demographic information.

Communication Skills:

  • Interacts daily with customers and other departments regarding issues.
  • Works with team members and other departments in a professional manner to achieve company and department goals.

Physical Demands:

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.

 

For more information and to apply to SironaHealth, please click here.