Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.

 

Temporary Outbound Customer Service Agent

This is a temporary position responsible for professionally conducting outbound welcome and healthcare-related calls to newly enrolled health insurance members. Candidates must have excellent verbal and written communication, customer service and organizational skills and the ability to multi-task.
 
Project Start Date:
  • May 1, 2014 to October, 2014

 FLSA Classification:

  • Non-Exempt

Schedule:

  • Calls will be made Monday - Saturday from 10 am - 7 pm
 
Essential Job Duties and Responsibilities:
 
  • Collect and enter patient information into the appropriate medical service software system to initiate and complete the transaction.
  • Documentation is to be concise, thorough and accurate.
  • Respond to all callers in a professional manner. 
  • Meets outlined SironaHealth benchmarks and/or quality indicators as monitored through audits and recordings. 
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events or call volume variances.
  • Other duties and special projects that are assigned 
 
Education/ Experience:
 
  • Candidate will be able to work from SironaHealth's call center 
  • High School Diploma or equivalent 
  • Excellent oral and written communication and interpersonal skills
  • 1-year experience in a customer service environment and at least six months phone experience in a previous job or volunteer position.  
  • Basic computer skills, Knowledge of MS Windows, must be comfortable using a telephone headset.
  • Must be articulate and clear when communicating via the phone
  • Must be empathetic/understanding in dealing with patient needs
  • Ability to handle multiple priorities
 
Contacts:
 
  • Interacts daily with customers regarding issues.
  • Works with team members  and other staff  in a professional manner to achieve company and department goals.
 
Physical Demands:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.
 
 
 

Quality Analyst Intern

This position gathers, organizes and statistically analyzes data and reports on the results related to the company’s performance and quality metrics. This position will ensure that the Organization’s products and services meet SironaHealth, URAC, and NCQA quality standards.   The Quality Analyst will support monthly, quarterly, and annual quality reviews and maintain and develop analytics to ensure compliance with URAC accreditation. 

 

 FLSA Classification:

  • Part-Time Non-Exempt Internship $14.00 per hour

 
Preferred Qualifications:
 
  • Bachelor’s Degree or working toward degree in applicable field/ analytics/statistics and related work experience of at least 1-3 years.
  • Organized, and extremely detail oriented.
  • Excellent time management and prioritization skills.
  • Practiced presentation skills with excellent verbal, written, and interpersonal communication abilities.
  • Quality/process control experience.
  • Ability to analyze and evaluate data from a variety of sources. 
  • Ability to present data in format agreeable to company management.
  • Expert knowledge in MS Excel utilizing charts, graphs and pivot tables as well as MS Office.
  • Ability to coordinate efforts across various departments.
  • Excellent technical writing skills to effectively communicate technical, process, and operations’content internally and externally if required.
  • Must have the ability to communicate and collaborate effectively with a team to drive results and solve problems.
  • Working knowledge of data analysis tools and statistical software i.e. JMP
  • Clinical knowledge helpful.
 
Key Job Responsibilities and Tasks:
 
  • Using JMP statistical discovery software, analyze monthly results from quality metrics, process adherence, decision making and conduct ratio analyses.
  • Summarizes statistical results by creating graphs, tables, and charts. Interprets and conveys results to project leaders and department heads. 
  • Support Weekly, Monthly, Quarterly, and Annual quality reviews.
  • Maintain and develop analytics to ensure compliance with URAC accreditation.
  • Provide analytics identifying success factors and barriers and recommend process improvements across functional areas as applicable.  
  • Participate in/or lead process improvement teams.
  • Provide feedback, recommendations, and analytics to assist in the creation of quality standards, and performance improvement goals.
  • Present results to varying levels of management.
  • Attend MSR/RN and Operations (only) meetings.
  • Operate as backup for daily dashboard publication.
  • Support and participate in Medical Director meetings as needed. 
  • Support URAC re-accreditation process on levels determined by senior management. 
  • Maintain and develop analytics to ensure compliance with NCQA delegation requirements.
  • Ad hoc reporting to support interdepartmental initiatives.
 
Physical Requirements:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with all departments within the Organization and communicate with employees at all levels. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.
 

 

SharePoint Developer / Administrator

SironaHealth is looking for a SharePoint Developer/Administrator to manage and grow our current SharePoint Environment.  They will be part of a team also working in ASP.net, Java and C#.  Candidate is responsible for maintaining, designing, development, and implementation of solutions for our SharePoint 2010 environment.  They are required to follow approved life cycle methodologies, create design documents, and perform program coding and testing.  Required to resolve technical issues through debugging, research, and investigation. Requires 2-4 years of experience in the field or in a related area. Candidate should be familiar with standard concepts, practices, and procedures within the SharePoint suite.  A wide degree of creativity and latitude is required.  Experience in best practices for HIPAA and PCI compliance preferred.

 

Common Job Responsibilities for SharePoint Software Engineer:
 
  • Full life cycle application development and maintenance
  • Responsible for the day-to-day SharePoint maintenance and administration.
  • Complies with all Change Management procedures and Quality Assurance
  • Front end graphical user interface design
  • Performance tuning, improvement, balancing, usability, automation.
  • Support, maintain and document software functionality
  • Integrate software with existing systems
  • Evaluate and identify new technologies for implementation
  • Project Planning and Project Management
  • Maintain standards compliance
  • Proficiencies in ASP.net, HTML a plus
  • Infopath forms experience and list and library experience a must
  • Must understand and implement Designer Workflow development both custom and out of the box functionality
  • SQL Server 2008/2012, SSRS and BIDs experience recommended
 
Other Software:
 
  • Visual Studio
  • Sharepoint Designer
  • IIS, Web Parts
  • Web Services
 
Physical Requirements:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with all departments within the Organization and communicate with employees at all levels. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.