Junior Account Manager

Are you a detail oriented, problem solving, take charge mastermind? Do you love to be organized and does the thought of helping clients achieve their goals make you jump out of bed in the morning? If so, then please read on! SironaHealth is looking for an experienced Account Manager to join our team of Client Services professionals. The Junior Account Manager is the primary external representative responsible for the development of client relationships. Primary responsibilities include: optimizing service offerings for the client; interpreting and analyzing questions and issues and recommending corrective action; preparing and delivering client reporting; ensuring contractual obligations are being met; and managing the overall business relationship. This position has authority to substantially affect the relationship between the company and a customer.

Key Responsibilities:

• Develop and maintain close, collegial, productive working relationships with appropriate client contacts.
• Assist clients in maximizing the value of service offerings by defining and implementing client requirements including telephony routing, account rules, communication rules and reporting requirements.
• Prepare and deliver client reporting as defined by client requirements. Explain reports, and offer insights on trends, key metrics, etc. as appropriate.
• Communicate with clients on a regular basis as defined by the company’s client communication plan.
• Liaison between the customer and the company, as the customers advocate, including monitoring and supporting all activity and problem resolution through the appropriate part of the organization and escalating customer issues quickly if problems are not being addressed sufficiently.
• Coordinate all activities pertaining to problem identification and resolution, while managing customer expectations.
• Communicate customer status, concerns and issues to the appropriate internal resources on a routine basis or as a given situation warrants.
• Identify opportunities for product enhancements with appropriate supporting justification.
• Identify opportunities for cross-selling new services; demonstrate service capabilities; provide sales proposals; support the contracting process for new business.

Key Competencies:

• Strong interpersonal skills
• Problem solving abilities
• Effective verbal and written communication skills
• Excellent telephone communication skills
• Priority management skills with the ability to handle multiple projects simultaneously
• Strong troubleshooting skills
• Internal/external customer service skills
• Ability to work independently
• Ability to manage others work in resolving customer needs
• Persuasion/influencing skills and negotiation skills
• Ability to work effectively with customers in high-pressure situations
• Strong client management and relationship management skills
• Detail oriented
• Motivated team player
• Technical aptitude; expert knowledge of Microsoft Word, Excel and PowerPoint
• Strong analytical ability

Minimum Qualifications:

• 4-year degree in business or related field; equivalent experience will be considered
• 3 - 5 years of related work experience
• Account management/client services experience required
• Healthcare experience preferred
• Ability to travel is required

Physical Requirements:

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

For more information and to apply to SironaHealth, please click here.