Outbound Customer Service Representatives

Do you have customer service experience and live in the Greater Portland, Maine area? SironaHealth is hiring entry level Outbound Customer Service Representatives who will be responsible for initiating outbound calls and answering inbound telephone inquiries from callers as they relate to the health products provided by our clients. This is a temporary four month position with the potential to become permanent.

Key responsibilities will include but are not limited to:

• Promptly answering, processing, and documenting telephone inquiries with strict adherence to patient confidentiality.
• Ensuring concise, thorough, and accurate documentation.
• Meeting internal quality benchmarks.
• Undertaking additional duties and responsibilities which may be assigned.

Qualifications:

• High school diploma (or equivalent).
• Pleasant and friendly mannerism.
• Demonstrable typing and data entry capabilities.
• Basic computer skills.
• One year experience in a customer service environment.
• Sales experience preferred but not required.
• Must be based in the Greater Portland, Maine area.

For more information and to apply to SironaHealth, please click here.

Medical Service Representative (MSR)

Do you have customer service experience and live in the Greater Portland, Maine area? SironaHealth is hiring an entry level Medical Service Representative (MSR) position responsible for professionaly responding to telephone inquiries from callers as they relate to the health services our customers provide. MSRs must solve problems and educate callers about our customers' health programs. They are also responsible for documenting all phone interactions.

Key responsibilities will include but are not limited to:

• Promptly answering, screening and processing medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Providing information on SironaHealth's customers' programs.
• Collecting and entering patient information into the appropriate medical service software system.
• Ensuring that all documentation is concise, thorough and accurate.
• Responding to challenging callers in a professional manner.
• Utilizing automated computer software to schedule appointments, taking messages, providing referral services, and registering callers for classes and events.

Qualifications:

• High school diploma (or equivalent).
• Pleasant and friendly mannerism.
• A sound knowledge of telephone etiquette.
• Basic computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience.
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Must be based in the Greater Portland, Maine area.

Desired Qualifications:

• One year experience in a customer service environment.
• Six months' phone experience in a previous job or volunteer position.
• We are always seeking to hire bi-lingual Spanish speaking individuals.

For more information and to apply to SironaHealth, please click here.

Nurse Consultant

Are you a Registered Nurse (RN)? SironaHealth is accepting applications for Nurse Consultants who maintain a current RN license. Nurse Consultants practice assisted nursing through inbound and outbound telephone contacts with patients whose physicians, hospitals, insurers, employers or providers are SironaHealth clients.

Key responsibilities will include:

• Answering telephone inquiries through effective listening and asking open-ended questions.
• Demonstrating positive customer relationship skills.
• Utilizing nationally recognized triage software to provide general health information and advice to callers who have symptom-based problems. 

Qualifications:

• Active Registered Nurse (RN) license in state where nurse resides.
• Minimum of three years clinical experience in acute or ambulatory care setting.
• Must have ability to think, talk, and type simultaneously while offering excellent communication skills.
• Basic PC skills, high-speed internet capabilities.

Available Shifts:

• Full time and part time positions with a minimum of 20 hours per week.
• All shifts with one weekend shift are required per week.

For more information and to apply to SironaHealth, please click here.