Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.
 

Account Manager

The Account Manager is the primary external representative responsible for the development of client relationships.  Primary responsibilities include: optimizing service offerings for the client; interpreting and analyzing questions and issues and recommending corrective action; preparing and delivering client reporting; ensuring contractual obligations are being met; and managing the overall business relationship. This position has authority to substantially affect the relationship between the company and a customer.

 
Key Responsibilities:
 
  • Develop a tactical and strategic understanding of the client’s business model to develop a compelling solution using appropriate services.
  • Develop and maintain close, collegial, productive working relationships with appropriate client contacts.
  • Assist clients in maximizing the value of service offerings by defining and implementing client requirements including telephony routing, account rules, communication rules and reporting requirements.
  • Prepare and deliver client reporting as defined by client requirements. Explain reports and offer insights on trends, key metrics, etc. as appropriate.
  • Communicate with clients on a regular basis as defined by the company’s client communication plan.
  • Liaison between the customer and the company, as the customers advocate, including monitoring and supporting all activity and problem resolution through the appropriate part of the organization and escalating customer issues quickly if problems are not being addressed sufficiently.
  • Coordinate all activities pertaining to problem identification and resolution, while managing customer expectations.
  • Communicate customer status, concerns and issues to the appropriate internal resources on a routine basis or as a given situation warrants.
  • Identify opportunities for product enhancements with appropriate supporting justification.
  • Identify opportunities for cross-selling new services; demonstrate service capabilities; provide sales proposals; support the contracting process for new business.
  • Lead the implementation of new services and enhancements assuring seamless implementations.
  • Meet regularly with Client Services Associate team to identify and resolve issues, determine development opportunities, etc.
 
 
Key Competencies:
 
  • Ability to lead effectively
  • Strong management skills
  • Strong interpersonal skills
  • Problem solving abilities
  • Effective verbal and written communication skills
  • Excellent telephone communication skills
  • Priority management skills with the ability to handle multiple projects simultaneously
  • Strong troubleshooting skills
  • Internal/external customer service skills
  • Ability to work independently
  • Ability to manage others work in resolving customer needs
  • Persuasion/influencing skills and negotiation skills
  • Ability to work effectively with customers in high-pressure situations
  • Strong client management and relationship management skills
  • Detail oriented
  • Motivated team player
  • Ability to travel
  • Technical aptitude; expert knowledge of Microsoft Word, Excel and PowerPoint
  • Strong analytical ability
 
 
Minimum Qualifications:
 
  • 4-year degree in business or related field; equivalent experience will be considered
  • At least 5 years of related work experience
  • Account management/client services experience required
  • Healthcare experience preferred
  • Ability to travel is required
 
Physical Requirements:
 

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.
 

Temporary Outbound Customer Service Agent

This is a temporary position responsible for professionally conducting outbound welcome and healthcare-related calls to newly enrolled health insurance members.  Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.
 
Project Start Date:
 
  • Training September 2014 and project will start October 1st, running for three months, possibly longer.
 
Duration of Project:
 
  • Approximately 10 weeks
 
Schedule:
 
  • TBD, daytime hours, maybe early evenings 
 
Essential Job Duties and Responsibilities:
 
  • Collect and enter patient information into the appropriate medical service software system to initiate and complete the transaction.
  • Documentation is to be concise, thorough and accurate.
  • Respond to all callers in a professional manner.
  • Other duties and special projects that are assigned by management
  • Non clinical live agent support for new member welcome calls to approximately 90,000 households.
  • The calls are outbound but the program used to complete these calls will only deliver calls to the agent when the call has been answered.
  • The households may include multiple members.
  • Interpreter services can be used when reaching members that do not speak English.
  • The ultimate goal is to complete the new member welcome call with all of the new members.rance members.  Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.
 
Education/ Experience:
 
  • Candidate will be able to work from SironaHealth's call center 
  • High School Diploma or equivalent 
  • Excellent oral and written communication and interpersonal skills
  • 1-year experience in a customer service environment and At least six months phone experience in a previous job or volunteer position.  
  • Basic computer skills, Knowledge of MS Windows, must be comfortable using a telephone headset.
  • Must be articulate and clear when communicating via the phone
  • Must be empathetic/understanding in dealing with patient needs
  • Ability to handle multiple priorities
 
Contacts:
 
  • Interacts daily with customers regarding issues.
  • Works with team members  and other staff  in a professional manner to achieve company and department goals.
 
Physical Demands:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.