Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.
 

 

Temporary Outbound Customer Service Agent

Six Temporary Outbound Customer Service Agents needed for professionally conducting outbound welcome and healthcare-related calls to newly enrolled health insurance members. Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.

Schedule:     

  • Monday-Friday 9am-5pm

Essential Job Duties and Responsibilities:

  • Collect and enter patient information into the appropriate medical service software system to initiate and complete the transaction.
  • Documentation is to be concise, thorough and accurate.
  • Respond to all callers in a professional manner.
  • Other duties and special projects that are assigned by management
  • Non clinical live agent support for new member welcome calls to approximately 90,000 households.
  • The calls are outbound but the program used to complete these calls will only deliver calls to the agent when the call has been answered.
  • The households may include multiple members.
  • Interpreter services can be used when reaching members that do not speak English.
  • Calls will be for checking gaps in patient care: cancer screenings, blood sugar tests, etc.
 
Education / Experience:
  • Candidate will be able to work from SironaHealth's call center in South Portland, ME.
  • High School Diploma or equivalent 
  • Excellent oral and written communication and interpersonal skills
  • 1-year experience in a customer service environment and At least six months phone experience in a previous job or volunteer position. 
  • Basic computer skills, Knowledge of MS Windows, must be comfortable using a telephone headset.
  • Must be articulate and clear when communicating via the phone
  • Must be empathetic/understanding in dealing with patient needs
  • Ability to handle multiple priorities
 
 
Contacts:
  • Interacts daily with customers regarding issues. 
  • Works with team members  and other staff  in a professional manner to achieve company and department goals. 
 
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 
 

Account Manager

Do you love to be organized, and does the thought of helping clients achieve their goals an important part of your career? If so, then please read on! SironaHealth is looking for an experienced Account Manager to join our team of Client Services professionals. The Account Manager is the primary external representative responsible for the development of client relationships. Primary responsibilities include: optimizing service offerings for the client; interpreting and analyzing questions and issues and recommending corrective action; preparing and delivering client reporting; ensuring contractual obligations are being met; and managing the overall business relationship. This position has authority to substantially affect the relationship between the company and a customer.

Salary Range:

Low to Mid $40K

 
Key Responsibilities:
 
  • Develop and maintain close, collegial, productive working relationships with appropriate client contacts. 
  • Develop a tactical and strategic understanding of the client’s business model to develop a compelling solution using appropriate services. 
  • Assist clients in maximizing the value of service offerings by defining and implementing client requirements including telephony routing, account rules, communication rules and reporting requirements. 
  • Prepare and deliver client reporting as defined by client requirements. Explain reports, and offer insights on trends, key metrics, etc. as appropriate. 
  • Communicate with clients on a regular basis as defined by the company’s client communication plan. 
  • Liaison between the customer and the company, as the customers advocate, including monitoring and supporting all activity and problem resolution through the appropriate part of the organization and escalating customer issues quickly if problems are not being addressed sufficiently. 
  • Coordinate all activities pertaining to problem identification and resolution, while managing customer expectations. 
  • Communicate customer status, concerns and issues to the appropriate internal resources on a routine basis or as a given situation warrants. 
  • Identify opportunities for product enhancements with appropriate supporting justification. 
  • Demonstrate service capabilities; support the contracting process for new business. 
  • Assist with the implementation of new services and enhancements assuring seamless implementations. 
 
 
Key Competencies:
 
  • Strong interpersonal skills 
  • Problem solving abilities 
  • Effective verbal and written communication skills 
  • Excellent telephone communication skills 
  • Priority management skills with the ability to handle multiple projects simultaneously 
  • Strong troubleshooting skills 
  • Internal/external customer service skills 
  • Ability to work independently 
  • Ability to manage others work in resolving customer needs 
  • Ability to work effectively with customers in high-pressure situations 
  • Strong client management and relationship management skills 
  • Detail oriented 
  • Motivated team player 
  • Technical aptitude; expert knowledge of Microsoft Word, Excel and PowerPoint 
  • Strong analytical ability 
 
 
Minimum Qualifications:
 
  • 4-year degree in business or related field; equivalent experience will be considered 
  • At least 3 years of related work experience 
  • Account management/client services experience required 
  • Healthcare experience preferred 
  • Ability to travel is required 
 
Physical Requirements:
 

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 
 

Director of Client Services

The Director of Client Services is primarily responsible for developing the SironaHealth Client Services area by leading client outreach and retention projects, serving as the department liaison for all company product development efforts and defining department process and policy in cooperation with the organization’s goals.

 
Key Responsibilities:
 
  • Define process improvement projects for the Client Services department (ex. new client process/documentation, client termination documentation, etc.) Define project requirements, determine tasks and deliverables involve team members as appropriate, and execute project completion.
  • Lead company product development efforts by acting as the “voice of customer” as system enhancements and new product development projects are initiated. Work with the Marketing, Client Services, Operations and Technical teams on all aspects of the new product/service launch including definition and documentation of product requirements, testing of product functionality, launch of pilot programs.
  • Manage key/at risk accounts developing retention strategies.
  • Coordinate with the Project Manager resources for non-standard clients requiring custom workflows, system enhancements, etc.
  • Develop and refine department policy and procedure related to contracting, documentation, reporting, etc.
  • Serve as the primary contact for the Sugar CRM system.  Provide training and administer system changes as needed.
  • Manage, mentor, and assist Project Manager, Account Managers and Client Service Associates in resolving complex situations and advise the President of critical issues and recommendations.
 
 
Key Competencies:
 
  • Strong interpersonal skills
  • Problem solving abilities
  • Effective verbal and written communication skills
  • Excellent telephone communication skills
  • Priority management skills with the ability to handle multiple projects simultaneously
  • Strong troubleshooting skills
  • Internal/external customer service skills
  • Ability to work independently
  • Ability to manage others work in resolving customer needs
  • Persuasion/influencing skills and negotiation skills
  • Ability to work effectively with customers in high-pressure situations
  • Strong client management and relationship management skills
  • Detail oriented
  • Motivated team player
  • Ability to travel
  • Technical aptitude; CRM program experience, expert knowledge of Microsoft Word, Excel and PowerPoint
  • Strong analytical ability
 
 
Minimum Qualifications:
 
  • 4-year degree in business or related field; equivalent experience will be considered
  • At least 5-10 years of related work experience
  • Client relationship management experience required
  • Healthcare experience preferred
  • Ability to travel is required
 
Physical Requirements:
 

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 
 

Project Manager

This position plans, executes, and finalizes projects according to quality, timing, and budget goals. This includes identifying resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager works with customers and business process owners to define the project’s objectives. The position oversees quality control throughout the project's life cycle. The Project Manager is the point person on key/at risk accounts and non-standard accounts that require custom workflows, system development, etc.  

 

Reports to:

Director of Client Services

 
Key Responsibilities:
 
  • Implement, direct, and effectively manage project throughout its life cycle.
  • Define project scope, goals and deliverables that support business goals in collaboration with all customers.
  • Develop full-scale project plans and associated communication documents.
  • Effectively communicate project expectations to team members and all customers in a timely and clear fashion.
  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • Negotiate with other department managers for the acquisition of required personnel from within the company, when necessary.
  • Set and continually manage project expectations with team members and all customers.
  • Plan, schedule, and track project time lines and milestones using appropriate tools.
  • Develop and deliver progress reports, proposals, requirements documentation and presentations to internal and external customers.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Pro-actively manage changes in project scope, identify potential conflicts, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle. Build, develop, and grow any business relationships vital to the success of the project.
  • Conduct post project assessments to drive process improvement.
  • Continuously improve practices and tools for project execution and management.
 
Minimum Qualifications:
 
  • Business, Technical, or Liberal Arts Bachelor’s degree or equivalent experience and education.
  • Excellent oral and written communication skills
  • 3 - 5 years direct work experience in a project management capacity, including all
  • aspects of process development and execution.
  • Ability to travel to client meetings when necessary.
  • Strong familiarity with project management techniques.
  • Technically competent with various software programs, such as project management software, Microsoft Excel, and Word.
  • Ability to work independently, but with strong team and collaborative skills.
  • Personality traits include the ability to persuade, encourage, motivate, with good listening skills.
  • Effectively communicate with all organizational levels within and outside the corporation.
  • Reacts to project adjustments and shifting priorities positively, promptly and efficiently.
  • Ability to defuse tension among project team and customers if needed.
  • Adept at conducting research into project-related issues and products and apply as necessary.
  • Must be able to learn, understand, and apply new technologies.
  • Customer service skills a must, internal and external.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment. 
 
Physical Requirements:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with members of the organization regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.