Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.
 

 

Telehealth RN Consultant

Six Temporary Outbound Customer Service Agents needed for professionally conducting outbound welcome and healthcare-related calls to newly enrolled health insurance members. Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.

Location:

  • ME,TN,TX,NH,MO

Function:

The Nurse Consultant (NC) practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.

Essential Job Duties and Responsibilities:

Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters. Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom based problems.

Qualifications:
 
Current active RN license in the state where the nurse resides with no disciplinary action restriction. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting. 
Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. Basic PC skills, proficiency in typing, and a comfort with Windows Operating Systems. Membership in a professional organization or certification in a specialty is highly desired.
 
Schedule:
 
Varied Shifts, Day, Evening, Overnight. One weekend day per week required, some holiday hours. 31-36 hours per week 3 days off per week. Also requires a five week training commitment; three weeks from home, two weeks in South Portland.
 
Physical Requirements:

Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.

Internet Service Requirements:

Carriers we have the least amount of technical issues with in the following order:  Time Warner, Cox, Charter, and Comcast.  DSL creates technical issues.  

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 

Temporary Outbound Customer Service Agent

Six Temporary Outbound Customer Service Agents needed for professionally conducting outbound welcome and healthcare-related calls to newly enrolled health insurance members. Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.

Schedule:     

  • Monday-Friday 9am-5pm

Essential Job Duties and Responsibilities:

  • Collect and enter patient information into the appropriate medical service software system to initiate and complete the transaction.
  • Documentation is to be concise, thorough and accurate.
  • Respond to all callers in a professional manner.
  • Other duties and special projects that are assigned by management
  • Non clinical live agent support for new member welcome calls to approximately 90,000 households.
  • The calls are outbound but the program used to complete these calls will only deliver calls to the agent when the call has been answered.
  • The households may include multiple members.
  • Interpreter services can be used when reaching members that do not speak English.
  • Calls will be for checking gaps in patient care: cancer screenings, blood sugar tests, etc.
 
Education / Experience:
  • Candidate will be able to work from SironaHealth's call center in South Portland, ME.
  • High School Diploma or equivalent 
  • Excellent oral and written communication and interpersonal skills
  • 1-year experience in a customer service environment and At least six months phone experience in a previous job or volunteer position. 
  • Basic computer skills, Knowledge of MS Windows, must be comfortable using a telephone headset.
  • Must be articulate and clear when communicating via the phone
  • Must be empathetic/understanding in dealing with patient needs
  • Ability to handle multiple priorities
 
 
Contacts:
  • Interacts daily with customers regarding issues. 
  • Works with team members  and other staff  in a professional manner to achieve company and department goals. 
 
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 
 

Account Manager

Do you love to be organized, and does the thought of helping clients achieve their goals an important part of your career? If so, then please read on! SironaHealth is looking for an experienced Account Manager to join our team of Client Services professionals. The Account Manager is the primary external representative responsible for the development of client relationships. Primary responsibilities include: optimizing service offerings for the client; interpreting and analyzing questions and issues and recommending corrective action; preparing and delivering client reporting; ensuring contractual obligations are being met; and managing the overall business relationship. This position has authority to substantially affect the relationship between the company and a customer.

Salary Range:

Low to Mid $40K

 
Key Responsibilities:
 
  • Develop and maintain close, collegial, productive working relationships with appropriate client contacts. 
  • Develop a tactical and strategic understanding of the client’s business model to develop a compelling solution using appropriate services. 
  • Assist clients in maximizing the value of service offerings by defining and implementing client requirements including telephony routing, account rules, communication rules and reporting requirements. 
  • Prepare and deliver client reporting as defined by client requirements. Explain reports, and offer insights on trends, key metrics, etc. as appropriate. 
  • Communicate with clients on a regular basis as defined by the company’s client communication plan. 
  • Liaison between the customer and the company, as the customers advocate, including monitoring and supporting all activity and problem resolution through the appropriate part of the organization and escalating customer issues quickly if problems are not being addressed sufficiently. 
  • Coordinate all activities pertaining to problem identification and resolution, while managing customer expectations. 
  • Communicate customer status, concerns and issues to the appropriate internal resources on a routine basis or as a given situation warrants. 
  • Identify opportunities for product enhancements with appropriate supporting justification. 
  • Demonstrate service capabilities; support the contracting process for new business. 
  • Assist with the implementation of new services and enhancements assuring seamless implementations. 
 
 
Key Competencies:
 
  • Strong interpersonal skills 
  • Problem solving abilities 
  • Effective verbal and written communication skills 
  • Excellent telephone communication skills 
  • Priority management skills with the ability to handle multiple projects simultaneously 
  • Strong troubleshooting skills 
  • Internal/external customer service skills 
  • Ability to work independently 
  • Ability to manage others work in resolving customer needs 
  • Ability to work effectively with customers in high-pressure situations 
  • Strong client management and relationship management skills 
  • Detail oriented 
  • Motivated team player 
  • Technical aptitude; expert knowledge of Microsoft Word, Excel and PowerPoint 
  • Strong analytical ability 
 
 
Minimum Qualifications:
 
  • 4-year degree in business or related field; equivalent experience will be considered 
  • At least 3 years of related work experience 
  • Account management/client services experience required 
  • Healthcare experience preferred 
  • Ability to travel is required 
 
Physical Requirements:
 

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.


About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.