Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.
 

Human Resources Generalist

The Human Resources Generalist provides HR strategies, solutions and services to employees and Executive Management.   The HR Generalist must know federal and state laws in order to help draft and implement these policies for legal compliance and enforceability.  The HR Generalist is the liaison between employees and management with the goal of employee development and retention of high performing employees in order to deliver strong business results. This position represents the organization to potential employees.

Key Responsibilities:

  • Identify employee relations trends, issues and areas for improvement and partner with management team to develop strategies, procedures and policies to address identified trends. 
  • Advise management on performance management issues to ensure coaching, improvement planning, progressive discipline and/or terminations are handled with minimum legal risk. 
  • Monitor and manage the leave of absence process ensuring consistency in requests for leave. 
  • Assist with all recruitment efforts by developing recruiting strategy and actively interviewing applicants to continually build SironaHealth's talent pool. 
  • Remain current with federal, state and local laws to ensure the company policies are in compliance, clearly written and available for managers and employees. 
  • Administer compensation program.
  • Coordinates employee welfare benefit insurance enrollments and communicates with service providers concerning routine administration of programs.
  • Keeps employee records up-to-date by processing employee status changes in timely fashion.
  • Develops, writes, and administers company policies that relate to HR and Corporate.
  • Maintain the Human Resource information system and employee database.
  • Liaison to staff –handle employee complaints, grievances and disputes.
  • Must have excellent project management skills to meet the deadlines of multiple initiatives at one time.
Qualifications:
  • 3-5 years of experience in Human Resource Management. Background in employment law is preferred. 
  • Expertise in consultation, negotiation, analytical and conflict resolution skills. 
  • Must be computer literate and have working knowledge of Microsoft office products: Outlook, Word, Excel, and PowerPoint and familiarity with HRIS. 
  • Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment and decision making that is consistent with company standards and procedures. 
  • Strong motivator, communicator and team player
  • Ability to maintain a high level of confidentiality.
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work and work related to travel requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Ability to sit or stand for long periods of time.  Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent speaking, hearing and listening skills to receive detailed information through oral communication and to conduct presentations.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States.

 
For more information and to apply to SironaHealth, please click here.
 

Marketing Manager

SironaHealth, one of the leading names in transitional care, is looking for a marketing manager to work with senior management to take the company to the next level. SironaHealth is dedicated to taking care of patients and healthcare consumers. We have a relentless focus on quality and satisfaction. We serve all healthcare sectors: hospitals, health plans, community health centers, and physician practices. We are dedicated to the following core principles: quality care, patient satisfaction, better population health, and improved cost of quality. New models of care as well as new health plan access points put SironaHealth’s services at the center of health care reform. If you are interested in a challenge and want to be part of transforming health care, this is for you. The job requires a high degree of autonomy, an ability to learn, and a willingness to stay abreast of industry trends.

Key Responsibilities:

  • Develops and executes marketing plans that ensure growth of company services and products.
  • Continuously evaluate market trends and competitive threats to refine marketing activities.
  • Support sales through material creation, RFP management, and trade show support
  • Develop and evolve marketing content including blog articles, proposals, positions papers that speak to the needs of our customers and result in increased sales.
  • Supervises the marketing specialist and external vendors
  • Assists in the design and branding of software based WEB products
Qualifications:
  • Have excellent copywriting and verbal communications skills.
  • Be analytically inclined and data driven
  • Understand both inbound and outbound marketing models.
  • Capably manage complex projects
Education:
  • Bachelor’s degree with a concentration in marketing (or equivalent experience)
  • 5 years marketing management experience in B2B and health care or a compelling story
  • Proficiency in Microsoft PowerPoint, Word, and Excel but CreativeSuite is more important
  • A working knowledge of Adobe Illustrator, Photoshop, and InDesign
  • HTML, CSS, or other web development skills are preferred but not required
  • Experience with marketing automation software such as Hubspot
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work and work related to travel requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Ability to sit or stand for long periods of time.  Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent speaking, hearing and listening skills to receive detailed information through oral communication and to conduct presentations.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.
 

Account Manager (Two Positions Available) 

Do you love to be organized, and does the thought of helping clients achieve their goals an important part of your career? SironaHealth is looking for an experienced Account Manager II to join our team of Client Services professionals. The Account Manager II is the primary external representative responsible for the development of client relationships. Primary responsibilities include: optimizing service offerings for the client; interpreting and analyzing questions and issues and recommending corrective action; preparing and delivering client reporting; ensuring contractual obligations are being met; and managing the overall business relationship. This position has authority to substantially affect the relationship between the company and a customer.

Key Responsibilities:

  • Focus on developing, close, productive working relationships with appropriate client contacts. 
  • Develop a tactical and strategic understanding of the client’s business model to develop a compelling solution using appropriate services. 
  • Assist clients in maximizing the value of service offerings by defining and implementing client requirements including telephony routing, account rules, communication rules and reporting requirements. 
  • Prepare and deliver client reporting as defined by client requirements. Explain reports, and offer insights on trends, key metrics, etc. as appropriate. 
  • Communicate with clients on a regular basis as defined by the company’s client communication plan. 
  • Liaison between the customer and the company, as the customers advocate, including monitoring and supporting all activity and problem resolution through the appropriate part of the organization and escalating customer issues quickly if problems are not being addressed sufficiently. 
  • Coordinate all activities pertaining to problem identification and resolution, while managing customer expectations. 
  • Communicate customer status, concerns and issues to the appropriate internal resources on a routine basis or as a given situation warrants. 
  • Identify opportunities for product enhancements with appropriate supporting justification. 
  • Demonstrate service capabilities; support the contracting process for new business. 
  • Assist with the implementation of new services and enhancements assuring seamless implementations. 

Key Competencies:

  • Strong interpersonal skills 
  • Problem solving abilities 
  • Effective verbal and written communication skills 
  • Excellent telephone communication skills 
  • Priority management skills with the ability to handle multiple projects simultaneously 
  • Strong troubleshooting skills 
  • Internal/external customer service skills 
  • Ability to work independently 
  • Ability to manage others work in resolving customer needs 
  • Ability to work effectively with customers in high-pressure situations 
  • Strong client management and relationship management skills 
  • Detail oriented 
  • Motivated team player 
  • Technical aptitude; expert knowledge of Microsoft Word, Excel and PowerPoint 
  • Strong analytical ability 

Minimum Qualifications:

  • Four-year degree in business or related field; equivalent experience will be considered 
  • At least three years of related work experience 
  • Account management/client services experience required 
  • Healthcare experience preferred 
  • Ability to travel is required 
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work and work related to travel requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Ability to sit or stand for long periods of time.  Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent speaking, hearing and listening skills to receive detailed information through oral communication and to conduct presentations.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

For more information and to apply to SironaHealth, please click here.