Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.
 
Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.

 

Temporary Outbound Customer Service Agent

This is a temporary position responsible for professionally conducting outbound welcome calls to newly enrolled health insurance members. Candidates must have excellent verbal and written communication, customer service and organizational skills, and the ability to multi-task.
 
Project Start Date:
 
  • August 2014 (Start date TBD)
 
Duration of Project:
 
  • Approximately 10 weeks
 
Hours:
 
  • Mon-Friday 11:30am-8pm or 10-6:30p working Saturday and pick a day off during the week 
 
Essential Job Duties and Responsibilities:
 
  • Collect and enter patient information into the appropriate medical service software system to initiate and complete the transaction.
  • Documentation is to be concise, thorough and accurate.
  • Respond to all callers in a professional manner. 
  • Meets outlined SironaHealth benchmarks and/or quality indicators as monitored through audits and recordings. 
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events or call volume variances.
  • Other duties and special projects that are assigned 
 
Education/ Experience:
 
  • Candidate will be able to work from SironaHealth's call center 
  • High School Diploma or equivalent 
  • Excellent oral and written communication and interpersonal skills
  • 1-year experience in a customer service environment and At least six months phone experience in a previous job or volunteer position.  
  • Basic computer skills, Knowledge of MS Windows, must be comfortable using a telephone headset.
  • Must be articulate and clear when communicating via the phone
  • Must be empathetic/understanding in dealing with patient needs
  • Ability to handle multiple priorities
 
Contacts:
 
  • Interacts daily with customers regarding issues.
  • Works with team members  and other staff  in a professional manner to achieve company and department goals.
 
Physical Demands:
 

SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure.  Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor.  Must have excellent hearing and listening skills to receive detailed information through oral communication.

 
For more information and to apply to SironaHealth, please click here.
 
 

Telehealth Nurse Consultant

Location:

(Work-from Home) In ME, TN,TX, NH, MO

Languages:

Bi-lingual Spanish speaking RN's needed.

Function:

The Nurse Consultant (NC) practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.

Essential Job Duties and Responsibilities:

Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters. Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom based problems

Qualifications:

Current active RN license in the state where the nurse resides with no disciplinary action restriction. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting. Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. Basic PC skills, proficiency in typing, and a comfort with Windows Operating Systems. Membership in a professional organization or certification in a specialty is highly desired.

Schedule:

Full-time position 31-36 hours per week (Varied Shifts, Day, Evening, Overnight).  One weekend shift required per week, some holiday hours.  3 days off per week. Position requires a five week full-time training commitment; three weeks from home, two weeks in South Portland, ME.

Physical Demands:

Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication

Internet Service Requirements:

Carriers we have the least amount of technical issues with in the following order: Time Warner, Cox, Charter, and Comcast. DSL creates technical issues.

Training:

Paid five-week training utilizing both classroom and at home training.

Equipment:

SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder and wired high-speed internet. 

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.

For more information and to apply to SironaHealth, please click here.