Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled. 
 

Medical Services Representative
 
Location: South Portland, Maine 
Description: This is an entry-level customer service position responsible for professionally responding to telephone inquiries from callers as they relate to the health services our customers provide. This position is based in our call center, located in South Portland, Maine, and in some cases employees may work remotely based on performance standards. SironaHealth's Medical Service Representatives (MSR) are responsible for solving problems and educating callers about our customers’ health programs. They are also responsible for documenting all customer interactions.
 
Job Information:
Operating Hours: Various including days, evenings, and overnight.

 

Key Job Responsibilities and Tasks:

  • Promptly answers, screens and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Provide information on SironaHealth’s customer programs.
  • Collect and enter patient information in the appropriate medical service software system.
  • Documentation is to be concise, thorough and accurate.
  • Utilize automated computer software to schedule appointments, take messages, provide referral services and register for classes and events.
  • Participates in internal and external educational opportunities relevant to the call center or customer service environment.
  • Respond to difficult callers in a professional manner.
  • Meets outlined SironaHealth quality benchmarks as monitored through audits and or recordings.
  • Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events or call volume variances.
  • Miscellaneous duties to help the company attain corporate goals.

 
Qualifications: Candidate must be able to work from the SironaHealth's call center located in South Portland, ME, or remotely if the situation warrants.

  • High School Diploma (or the equivalent).
  • One year experience in a customer service environment.
  • Six month’s phone experience in a previous job or volunteer position.
  • Typing skills at least 20 WPM.
  • Ability to multi-task, MSRs must read the account rules and determine what they are able to offer the caller, while listening to the caller on the phone and typing in demographic information.
  • Detail-Oriented - Some account setups are very challenging.
  • Pleasant, empathetic, and friendly personality.
  • Excellent attendance record.
  • A sound knowledge of telephone etiquette.
  • Basic computer skills that include a combination of experience in a Windows Operating System, web browsers, search tools email and data entry experience.
  • Ability to comprehend, capture as well as interpret basic customer information.
  • Good verbal and oral communication skills.
  • Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, responds to requests for service/assistance.
  • Ability to work well as part of a team and to exhibit objectivity and be open-minded to the ideas and views of others, welcome feedback, and contribute to building team spirit.
  • Ability service a diverse caller base in a professional non-judgmental manner.
  • Bilingual Spanish speaking individuals a plus.

 
Physical Requirements:
SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure. Sedentary work that requires sitting for long periods of time and requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have sufficient vision to work with a computer monitor. Must have excellent hearing and listening skills to receive detailed information through oral communication.
For more information and to apply to SironaHealth, please click here

 

Customer Service Agent
 
Location: South Portland, Maine 
Description: We are looking for professional and compassionate customer service agents to conduct outbound healthcare related calls. These are temporary positions for specific outbound calling campaigns. Opportunity exists for exceptional candidates to work on future campaigns as well.  
 
Job Information:
Duration: 6/27/2016-8/5/2016 
Operating Hours: Monday-Friday 9am-7pm 

 
Qualifications:

  • Candidates must have excellent verbal and written communication skills 
  • Ability to compassionately engage with people in a telephonic setting 
  • Prior customer service experience preferred, but not required  
  • High School Diploma or the equivalent  
  • Basic computer skills 

 
Physical Requirements:
Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficient to work with a computer monitor. Hearing sufficient to receive detailed information through telephone communication. 
 
This job posting is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.  
 
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check. 
 
Please note: we are a fragrance-free environment. Please refrain from wearing or using fragrance or scented products during the interview process, as well as during working hours. 
For more information and to apply to SironaHealth, please click here.
 

 

 

RN Consultant

Location: Maine
Function: The RN Consultant practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.
Duties & Responsibilities: 

  • Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters.
  • Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom based problems.

Qualifications: 

  • Candidates must reside and have an active RN license in one of the following Nursing Compact States (ME, MO, NC, TN or TX) to be considered for this position. Active RN license must have no disciplinary action restrictions. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting.
  • Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member.
  • Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills.
  • Strong PC skills, proficiency in typing, and comfort with Windows Operating Systems.
  • Membership in a professional organization or certification in a specialty is highly desired.

Schedule: Evening/overnight. One weekend day per week required, 27-36 hours per week. 
Schedule Commitments for Nurse Consultants Includes:
All Part Time (20 or more hours) and Full Time Employees:
All staff nurses must work one static weekend day/week (Sat or Sun)
All staff nurses must give 8 - 10 hours on their assigned weekend day (midnight Sat morning - Sunday night midnight)
3 hours of Remote On-Call/week 
Holiday Commitments for Nurse Consultants Includes:
All Part Time (20 or more hours) and Full Time Employees: 
All staff nurses must work 44 Regular Hours from the Holiday Times posted as needs (summer and winter holidays separated below to equal the 44 required hours)
All staff nurses must work 18 Regular Summer Holiday Hours + 2 on-call hours
All staff nurses must work 26 Regular Winter Holiday Hours + 2 on-call hours
Physical Requirements: Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.
Training: Paid five week training utilizing both classroom and at home training. Three weeks from home, two weeks in South Portland, ME.
Equipment: SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder.
Internet Service Requirements: Carriers we have the least amount of technical issues with in the following order:  Time Warner, Cox, Charter, and Comcast.  DSL creates technical issues.  
Physical Requirements: Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.
Benefits: SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. 
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

About SironaHealth:
SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

For more information and to apply to SironaHealth, please click here.