Open Positions

Current employment opportunities with SironaHealth

Please do not call or e-mail regarding the status of your application. Because of the high volume of applications, we will contact you only if we are interested in interviewing. We will not be able to notify applicants of the outcome of each hiring opportunity. Postings will be updated as positions are filled.

 

 

Client Service Associate

The SironaHealth Client Service Associate (CSA) is responsible for providing on-going support to SironaHealth’s customers. The CSA serves as the front-line support for the Account Management team as well as managing their own designated accounts (with the supervision of the Account Manager). The primary responsibility of the CSA consists of account maintenance, assistance with reporting, and addressing questions or concerns from the clients. Complete and accurate documentation and attention to detail is imperative. The CSA is accountable for the quality and accuracy of their work and must perform in an independent manner.
 
Essential Job Duties and Responsibilities:
 
Provide and maintain a high level of customer service and satisfaction through professional, courteous and attentive telephone, email, and oral presentation and communication skills.
Monitor the Client Services Inbox per rotation schedule using first touch resolution.
Database and Client Service Support:
Responsible for on-call entry, maintenance, and changes, adding appointments, doctor rule changes and general database maintenance.
Researching and attempting to resolve customer concerns, and inquiries.
Create and modify doctor profiles.
Create client classes/events and modify as needed.
Create client letters and modify as needed.
Client reporting on a daily, weekly, monthly and ad hoc basis.
Monitor and follow up on account changes that are made after regular business hours.
Performs other related duties as required or assigned, including account specific activities.
Maintain client satisfaction for designated client accounts through regular client meetings, communication and follow up.
 
Account Management:
 
Establish, maintain, and develop relationships with clients regarding customer information.
Establish, maintain, and develop client schedules and maintenance on customer accounts.
Coordinate with Account Management team to provide the highest level of service to our clients.
Expected to develop familiarity with account issues regarding coverage, priorities and meeting needs of customers.
Note: Position responsibilities are representative only and are not intended to include all possible assignments in this position classification.
 
Decisions and Judgment:
 
Makes daily decisions about researching difficult questions and follow up with the client.
Decides when to elevate client issues to account management or to a supervisor.
 
Education/experience:
 
Recommended associates degree or related work experience.
Must have software/PC skills-Word, Excel, Lotus Notes, and PowerPoint.
Experience working with database applications.
Working knowledge of e-mail systems and internet.
Complete and accurate documentation is essential.
 
Skills/Knowledge/Abilities Required:
 
Knowledge of account management policies and procedures.
Excellent oral and written communication and interpersonal skills.
Requires solid analytical skills and strong attention to detail.
Proficiency in Web Admin and IntelliView.
Knowledge of MS Windows.
Must be articulate and clear when stating problems and solutions to others.
Understand and intelligently communicate remote workforce model.
Knowledge of general office machines.
Ability to handle multiple priorities.
 
Contacts
 
Interacts daily with clients and account management team regarding client issues, or direct their problems and concerns to appropriate personnel.
Works with team members and other departments in a professional manner to achieve company and department goals.
 
Equipment Operated
 
Operates general office equipment including computer input/output devices, computer applications, telephone, copier, fax, printers, operating systems, handheld devices and various peripheral equipment and computer systems.
 
Physical Requirements
 
SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent hearing and listening skills to receive detailed information through oral communication. May require extended hours during peak times.
 
About SironaHealth
 
SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States
 

For more information and to apply to SironaHealth, please click here.
 
 

RN Consultant

Location:

Maine

Function:

The Nurse Consultant (NC) practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.

Essential Job Duties and Responsibilities:

  • Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters. 
  • Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom-based problems

Qualifications:

  • Current active RN license in the state where the nurse resides with no disciplinary action restriction. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting.
  • Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. 
  • Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. 
  • Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. 
  • Strong PC skills, proficiency in typing, and comfort with Windows Operating Systems. 
  • Membership in a professional organization or certification in a specialty is highly desired.

Physical Requirements:

Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication.

Schedule:

27-36 hours per week.  All shifts with one weekend shift required per week.   Also requires a five week training commitment; three weeks from home, two weeks in South Portland, ME.

Training:

Paid five-week training utilizing both classroom and at home training.

Equipment:

SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder. 

Internet Service Requirements:

Carriers we have the least amount of technical issues within the following order: Time Warner, Cox, Charter, and Comcast. DSL creates technical issues.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
SironaHealth adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all federal and state laws. Employment opportunities are based on merit, past experience and ability to perform the job. Further, any offer of employment may be conditioned upon the results of previous employment verification and background check.

For more information and to apply to SironaHealth, please click here.

 

 

Marketing Manager

SironaHealth, one of the leading names in transitional care, is looking for a marketing manager to work with senior management to take the company to the next level. SironaHealth is dedicated to taking care of patients and healthcare consumers. We have a relentless focus on quality and satisfaction. We serve all healthcare sectors: hospitals, health plans, community health centers, and physician practices. We are dedicated to the following core principles: quality care, patient satisfaction, better population health, and improved cost of quality. New models of care as well as new health plan access points put SironaHealth’s services at the center of health care reform. If you are interested in a challenge and want to be part of transforming health care, this is for you. The job requires a high degree of autonomy, an ability to learn, and a willingness to stay abreast of industry trends.

Key Responsibilities:

  • Develops and executes marketing plans that ensure growth of company services and products.
  • Continuously evaluate market trends and competitive threats to refine marketing activities.
  • Support sales through material creation, RFP management, and trade show support
  • Develop and evolve marketing content including blog articles, proposals, positions papers that speak to the needs of our customers and result in increased sales.
  • Supervises the marketing specialist and external vendors
  • Assists in the design and branding of software based WEB products
Qualifications:
  • Have excellent copywriting and verbal communications skills.
  • Be analytically inclined and data driven
  • Understand both inbound and outbound marketing models.
  • Capably manage complex projects
Education:
  • Bachelor’s degree with a concentration in marketing (or equivalent experience)
  • 5 years marketing management experience in B2B and health care or a compelling story
  • Proficiency in Microsoft PowerPoint, Word, and Excel but CreativeSuite is more important
  • A working knowledge of Adobe Illustrator, Photoshop, and InDesign
  • HTML, CSS, or other web development skills are preferred but not required
  • Experience with marketing automation software such as Hubspot
Physical Requirements:

Sironahealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently regardless of pressure. Sedentary work and work related to travel requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Ability to sit or stand for long periods of time.  Must have vision sufficiently correctable to operate a motor vehicle and work with a computer monitor.  Must have excellent speaking, hearing and listening skills to receive detailed information through oral communication and to conduct presentations.

Benefits:

SironaHealth offers competitive salaries, Medical, Dental, Vision, a company-matched 401 (k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees.

About SironaHealth:

SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 170 staff members in various locations across the United States

 
For more information and to apply to SironaHealth, please click here.