SironaHealth is often a fast paced work environment requiring an ability to prioritize and work effectively and efficiently with patients/callers regardless of pressure. Sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent hearing and listening skills to receive detailed information through oral communication.
(Work-from Home) In ME, TN,TX, NH, MO, ID, IA, MD, NC
The Nurse Consultant (NC) practices computer assisted expert nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers, employers or other sponsors/providers are SironaHealth clients.
Essential Job Duties and Responsibilities:
Promptly, answers telephone inquiries regarding caller needs through effective listening and asking open-ended questions. Demonstrates positive customer relationship skills with all encounters. Utilizes expert nurse software to conduct sound nursing assessments, triage, and advice to patients/callers who have symptom-based problems. Access approved databases or reference material to provide health counseling and resource information to those who may not be experiencing any symptom based problems.
Current active RN license in the state where the nurse resides with no disciplinary action restriction. Nurse may be required to obtain licenses in multiple states, but after 90-days of employment will be required to obtain CA license for this position. Home state license must not have restrictions preventing obtaining a license outside of their home state. Must have a minimum of 3 years clinical experience in acute or ambulatory care setting. Superior nursing process skills and patient service drive. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. Must have or quickly develop an ability to think, talk, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. Basic PC skills, proficiency in typing, and a comfort with Windows Operating Systems. Membership in a professional organization or certification in a specialty is highly desired.
Full-time position 31-36 hours per week (Varied Shifts, Day, Evening, Overnight). One weekend shift required per week, some holiday hours. 3 days off per week. Position requires a three week training commitment; one week from home, two weeks in South Portland, ME.
Sedentary work requiring manual dexterity with repetitive motions of wrists, hands, and fingers. Vision sufficiently correctable to work with a computer monitor. Hearing sufficiently correctable to receive detailed information through oral telephone communication
Internet Service Requirements:
Carriers we have the least amount of technical issues with in the following order: Time Warner, Cox, Charter, and Comcast. DSL creates technical issues.
Paid three-week training utilizing both classroom and at home training.
SironaHealth will provide the necessary computer and telephone equipment. Must have home office with locking door and shredder.
SironaHealth offers competitive salaries, Medical, Dental, Vision, a company matched 401(k), STD, LTD and Life Insurance benefits to eligible full-time and part-time employees, who average above 30 hours per week.
SironaHealth is healthcare call center company providing services to physicians, hospitals and health insurers nationwide. In addition to operating a local call center in South Portland, ME, SironaHealth offers employees the option to work from home offices. SironaHealth currently employs over 160 staff members in various locations across the United States.
For more information and to apply to SironaHealth, please click here.